Resort Manager
2 weeks ago
Key responsibilities
Operations management: Oversee the day-to-day operations of all resort departments, including front office, housekeeping, food and beverage, and recreation.
Staff management: Hire, train, supervise, and motivate staff to ensure high standards of service.
Financial management: Develop and manage budgets, monitor expenses, and ensure the resort achieves its financial goals.
Guest relations: Ensure guest satisfaction by monitoring service quality, handling complaints, and creating a welcoming atmosphere.
Marketing and events: Coordinate marketing, promotions, and special events to attract guests and drive revenue.
Maintenance and compliance: Ensure the property is well-maintained and compliant with all health, safety, and licensing regulations.
Strategic planning: Develop and implement operational policies and procedures to improve efficiency and competitiveness.
Skills and qualifications
Strong leadership and management abilities.
Excellent customer service and problem-solving skills.
Proficiency in financial management and budgeting.
Experience in hospitality management and human resources.
Ability to work long and varied hours, including nights and weekends.
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