Remote Member Services Specialist

2 days ago

Quezon City, National Capital Region, Philippines Outsourced Full time ₱900,000 - ₱1,200,000 per year

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Job Summary

We are looking for a Remote Member Services Specialist. In this role, you will be required to provide a high-touch, personable, and informed experience for our Members. This is including but not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research and problem solving.

Responsibilities:

  • Providing high level of customer service to Member via phone
  • Thoroughly research and reply to Member requests with high sense of urgency and professionalism
  • Continually exceed Member expectations
  • Ability to troubleshoot and communicate across multiple platforms
  • Constantly evaluate Member experience and make suggestions to improve Member engagement/satisfaction
  • Meet or exceed KPI's including time to first response, customer satisfaction scores, etc.

Requirements:

  • 3+ years of customer service or similar experience
  • Excellent written and oral communication
  • This is an extremely fast paced role and requires you to be able to adapt to changes quickly
  • Polite and professional conduct, excellent interpersonal skills
  • Proactive attitude with an ability to creatively solve problems quickly
  • Independent, excellent time management and organizational skills
  • Willing to support other teams when needed
  • Confident, with the ability to prioritize and meet deadlines working under pressure
  • Computer and Technology savvy

Work Location:

  • SM North EDSA Tower 1, North Avenue corner, Quezon City 1105 Metro Manila, Philippines

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

  • Member Development Lead, PROSPECTUS

    2 days ago

    Quezon City, National Capital Region, Philippines Guardian Jobs Full time $104,000 - $130,878 per year

    Prospectus is excited to be partnering with one of the oldest and largest intergovernmental organisations focused on Information and Communication Technologies to recruit for a Member Development Lead. This is a full time, remote role and can be based from any commonwealth country.The Member Development Lead is responsible for developing the membership ICT...

  • Odoo ERP Implementation Specialist

    1 week ago

    Makati City, National Capital Region, Philippines REMOTE STAFF, INC. Full time ₱900,000 - ₱1,200,000 per year

    **Odoo ERP Implementation Specialist   Status: Part-Time (20 hours/week) Schedule: 5:00 AM to 9:00 AM Philippine Standard Time | 8:00 AM to 12:00 PM Sydney Time (Mon-Fri) We are hiring for a 100% remote role.For logistical and operational purposes,we are only considering candidates based in the Philippines at this time. Why choose Remote Staff?**100%...

  • Member Services Manager

    4 days ago

    Makati City, National Capital Region, Philippines Inova Care USA Full time ₱960,000 per year

    Department: Operations / Member ServicesReports To: VP of OperationsLocation: MakatiEmployment Type: Full-TimeJob SummaryThe Member Services Manager is responsible for overseeing the delivery of exceptional service to health plan members, ensuring timely resolution of inquiries, claims, and benefit-related concerns. This role leads a team of customer service...

  • Team Member

    2 days ago

    Quezon City, National Capital Region, Philippines Staunch Workforce Corporation Full time ₱180,000 - ₱360,000 per year

    Staunch Workforce Corporation is hiring a Full time Team Member role in Quezon City, NCR. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱15,000 per monthCustomer Service:Greeting customers, answering questions about the menu, taking orders, and processing payments.Food Preparation:Preparing pizza ingredients like...

  • Call Center Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Fixxel | IT Services 💻 Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionThis is a full-time remote role for a Call Center Specialist at Safe Funds Inc. The role will involve providing customer support, handling communication with clients, managing customer service inquiries, working in contact centers, and utilizing computer literacy skills.Role DescriptionThis is a full-time remote role for a Call Center...

  • IT/Marketing (Remote – International Candidates only)

    4 days ago

    Quezon City, National Capital Region, Philippines The Firm Exp. Full time ₱400,000 - ₱800,000 per year

    About Us:We are a fast-growing law firm committed to providing exceptional legal services while embracing innovation, technology, and modern marketing strategies. We are seeking a versatile IT amp; Marketing Specialist to join our team and help us strengthen our digital presence while ensuring smooth technical operations.Position Overview:This role blends IT...

  • Customer Service Representative

    6 days ago

    Quezon City, National Capital Region, Philippines Concept Specialist Full time ₱144,000 - ₱432,000 per year

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy...

  • Customer Service Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Outsourced Full time ₱600,000 - ₱1,200,000 per year

    About Us: is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where...

  • Team Member Crew

    4 days ago

    Quezon City, National Capital Region, Philippines FJ Primeholdings Corporation Full time ₱15,000 - ₱25,000 per year

    Beard Papa's Vertis is looking fo a Team MemberThe Team Member/Crew is responsible for providing excellent customer service, preparing food and beverages, and maintaining cleanliness and orderliness in the store to ensure a great customer experience.Key Responsibilities:Greet and assist customers in a friendly and professional manner.Take and process...

  • Customer Support Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines Outsourced Full time

    About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...