Operations Coordinator and Quality Assurance
1 week ago
Description
Job Summary:
The role will coordinate workflows, assist in process improvements, monitor performance metrics, and
ensure service quality meets company standards. This role is vital in bridging operational efficiency
with continuous quality improvements.
Key Responsibilities
Quality Assurance (QA) Tasks:
- Conduct regular audits and evaluations of service performance based on QA standards.
- Perform call/chat/email reviews and provide constructive feedback to frontline teams.
- Identifying quality gaps and work closely with team leads to implement corrective actions.
- Develop and maintain QA scorecards, tracking tools, and performance dashboards.
- Support training initiatives by highlighting areas for improvement and ensuring QA alignment.
- Participate in calibration sessions to maintain scoring consistency and fairness.
- Assist in developing QA guidelines, templates, and best practices documentation.
Operations Coordination
- Oversee daily operational activities to ensure seamless execution of tasks across departments.
- Manage schedules, resource allocation, and workflow coordination to meet operational targets.
- Monitor progress on key deliverables and escalate delays or bottlenecks to leadership.
- Prepare and analyze reports on operational performance, productivity, and process adherence.
- Collaborate with different teams to streamline operations and implement process enhancements.
- Maintain documentation of operational procedures and ensure compliance with company policies
Requirements
Requirements:
Education & Experience
- Bachelor's degree in Business Administration, Operations Management, or related field (preferred)
- 2+ years of experience in operations, administration, or project coordination
- Experience in logistics, supply chain, or customer service (a plus)
Skills
- Strong organizational and time-management skills
- Excellent communication and interpersonal abilities
- Problem-solving mindset with attention to detail
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to multitask and prioritize under pressure
- Familiarity with operations or project management software
-
Quality Assurance Specialist
1 week ago
Manila, National Capital Region, Philippines SMX Full time ₱1,200,000 - ₱2,400,000 per yearSMX is seeking a Quality Assurance Specialists to support J4 requirements for SOCPAC within the USINDOPACOM AOR providing support for quality management execution. The ideal candidate will provide effective reporting to support government quality standard operating procedures and supporting issue resolution advisement as requested.This is an expat position...
-
Quality Assurance Specialist
1 week ago
Manila, National Capital Region, Philippines SMX Full time $86,000 - $143,300SMX is seeking a Quality Assurance Specialists to support J4 requirements for SOCPAC within the USINDOPACOM AOR providing support for quality management execution. The ideal candidate will provide effective reporting to support government quality standard operating procedures and supporting issue resolution advisement as requested. This is an expat...
-
Quality Assurance Manager
4 days ago
Manila, National Capital Region, Philippines Fly Kitchen - Makati Full time ₱1,200,000 - ₱2,400,000 per yearOversee and manage the Quality Assurance Department to ensure compliance with company standards and regulatory requirements Develop, implement, and monitor quality systems, food safety programs, and GMP compliance across all production lines Lead investigations of product issues, customer complaints, and non-conformances, and implement corrective and...
-
Quality Assurance Manager
7 days ago
Manila, National Capital Region, Philippines EXL Full time ₱800,000 - ₱1,200,000 per yearCompany DescriptionAt EXL, we emphasize collaboration and character when partnering with businesses to meet their unique needs, culture, and goals. Our approach is built on continuous listening and learning to tailor solutions that optimize data usage for better business decisions and enhanced digital operations. Leveraging our expertise in transformation,...
-
Quality Assurance Manager
1 week ago
Manila, National Capital Region, Philippines Teavision Full time ₱900,000 - ₱1,200,000 per yearWe are seeking an experienced Quality Assurance Coordinator, looking to step into a QA Manager role, to be a leader in Quality Assurance efforts across the company's product lines. This role is pivotal in verifying raw ingredients, while ensuring compliance with quality standards, certifications, and regulatory requirements. You will work closely with...
-
Quality Assurance/Quality Control Engineer
1 week ago
Manila, National Capital Region, Philippines SC MEGAWORLD CONSTRUCTION AND DEVELOPMENT Full time ₱600,000 - ₱1,200,000 per yearQualifications:Bachelor's degree in Civil EngineeringHigh level of attention to detail and commitment to quality.Excellent communication and interpersonal skills.Ability to work independently and collaboratively within a team environment.Knowledge of construction methodologies, materials, and quality standardsPreferably living near Blumentrit Manila.Can...
-
Supervisor Quality Assurance
2 days ago
Manila, National Capital Region, Philippines Dexcom Full time ₱1,200,000 - ₱2,400,000 per yearThe Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
-
Quality Assurance Analyst
2 days ago
Manila, National Capital Region, Philippines Whitehall Consulting Full timeCompany DescriptionWhitehall Consulting, inspired by Whitehall in Westminster, London, aims to shape the Philippines by pursuing excellence in various industries. Offering core consulting services such as Accelerating Change, Lean Six Sigma, Program & Project Management, Change Management, Organization & Development, Leadership & Development, Creativity &...
-
Quality Assurance Staff
4 days ago
Manila, National Capital Region, Philippines TOP ASIA Full timeAbout Us:TOP ASIA is an HR Consulting and Outsourcing company. We seek a meticulous Accounting Assistant to process general accounting and bookkeeping transactions.Candidate Profile:As a Quality Assurance Staff, it is important to us that he/she shares our core values, organized, analytical, and detail-oriented.Job Overview:You will be focusing on ensuring...
-
Quality Assurance Officer
7 days ago
Manila, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time ₱600,000 - ₱1,200,000 per yearThe Quality Assurance Officer ensures that the organization's platforms meet high standards of performance, security, usability, and compliance. The role covers testing, QA process implementation, and cross-team collaboration to enhance user experience and reduce risks from system failures and vulnerabilities.Lead and enhance quality assurance processes...