Operations Specialist
1 week ago
Qualifications:
- Bachelor's Degree in Business Administration, Management, or any related field
- At least 2–3 years of experience in operations, retail, or customer service supervision
- Knowledgeable in POS systems and daily sales reconciliation
- Strong leadership and communication skills
- Excellent organizational and multitasking abilities
- Customer-focused and results-driven
Job Description:
- Supervise daily operations and ensure smooth coordination between cashiering, customer service, and site personnel
- Monitor and evaluate employee performance to maintain service excellence
- Manage team schedules, attendance, and task assignments
- Oversee daily sales activities, including accurate recording of transactions and sales income
- Ensure proper use and maintenance of POS machines and related systems
- Handle and resolve customer concerns promptly and professionally
- Prepare daily and weekly operational and sales reports
- Ensure compliance with company policies, procedures, and standards
- Support continuous improvement initiatives to enhance efficiency and service quality
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