AU Junior Broker Support

2 weeks ago

Ortigas, Philippines Ezy Service Centre Corporation Full time A$40,000 - A$60,000 per year

Junior Broker Support Officer

Australian Mortgage Broking Firm

Summary:

This role involves proactively supporting our client's Brokers, helping to ensure that

applications are submitted and processed efficiently, and that customers are provided

with a first-class service experience.

Success in this position requires good attention to detail, confident communication skills,

a strong customer service mindset, and a willingness to learn about the Australian

mortgage lending processes.

Responsibilities:

Application Review:


• Complete data entry of applications and customer information.


• Check mortgage applications and paperwork for accuracy and completeness.


• Assist with verifying details such as income, employment history, identification, and

supporting documents.


• Help with ensuring that applications meet eligibility and compliance requirements

before submitting to lenders.

Communication:


• Liaise with loan officers, applicants, and third-party vendors to gather information

and resolve discrepancies.


• Provide clear and timely updates on application status and credit assessment to

all relevant parties.

Documentation Management:


• Organize and manage all required documents for mortgage applications.

Customer Sales and Service:


• Handle phone calls and emails with utmost professionalism and efficiency.


• Build trust and customer satisfaction by providing a first-class service experience.


• Support customers through the application process and document requirements.


• Respond promptly to enquiries from both internal and external stakeholders.


• Proactively support internal mortgage brokers and other team members.

Qualifications and Experience:


• Confident spoken and written English.


• Finance related education.


• Good MS Office skills, especially Outlook and Excel.


• Accurate typing/data entry/keyboard skills.


• Good time management skills.

We're offering:


• Competitive salary (depending on skills and experience) plus allowances and

benefits.


• A supportive and friendly work environment.


• Ongoing professional development opportunities.


• Australian schedule (morning/day shift).


• Full time onsite role based in Robinsons Equitable Tower, Ortigas Center

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