WE ARE HIRING Customer Service Representative

1 week ago

Consolacion, Central Visayas, Philippines A SYSTEM INTERNATIONAL CORPORATION Full time ₱150,000 - ₱250,000 per year

About the role

A SYSTEM INTERNATIONAL CORPORATION' is seeking a dedicated and customer-focused Customer Service Representative to join our team in Consolacion Cebu. This full-time role will involve providing virtual call centre support, ensuring our customers receive the highest level of service and assistance.

What you'll be doing

  1. Answering inbound customer calls and emails in a professional and courteous manner
  2. Providing accurate information and effective solutions to customer queries and concerns
  3. Documenting customer interactions and maintaining detailed records
  4. Identifying and escalating complex issues to appropriate team members
  5. Following established policies and procedures to deliver a consistently high level of customer service
  6. Contributing to the continuous improvement of customer service processes and practices

What we're looking for

  1. Proven experience in a customer service or call centre role, preferably in the call centre and customer service industry
  2. Strong communication and interpersonal skills, with the ability to actively listen and provide clear, empathetic responses
  3. Excellent problem-solving and decision-making skills, with a solutions-oriented mindset
  4. Proficiency in using computer systems and relevant software applications
  5. A collaborative approach with the ability to work effectively as part of a team
  6. Commitment to providing an exceptional customer experience

What we offer

At A SYSTEM INTERNATIONAL CORPORATION', we are dedicated to the professional development and well-being of our employees. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Generous paid time off and holiday allowance
  3. Opportunities for career advancement and skills training
  4. Supportive and inclusive work environment
  5. Discounts on company products and services

About us

A SYSTEM INTERNATIONAL CORPORATION' is a leading provider of innovative customer solutions. With a strong focus on delivering exceptional service, we are committed to creating an environment where our employees can thrive and contribute to the success of the company. Join us and be a part of our dynamic and growing team

Apply now for this exciting opportunity to become a Customer Service Representative at A SYSTEM INTERNATIONAL CORPORATION'.

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