Sales Support Specialist

Job Summary:

Managing assigned and new business in the Technology Sourcing (IT procurement) pillar for a portfolio of customers. This includes driving profitability through the quotation and buying process as well as providing our clients with exemplary customer service.

Responsibilities:

• Ensure all quotations are completed within required SLAs with an emphasis on accuracy and margin maximization. All quotations must be processed in the ERP prior to submission to the client.
• Liaise and negotiation with vendors and distributors to determine the best available deals for the client and source best buy price to increase sales margins.
• At all times aim to secure deal registration and ensure they are accurately entered and incorporated into the quotation.
• Working with Sales Administration to ensure that all client Purchase orders are processed accurately and within SLA.
• Weekly forecasting and pipeline management to manage sales growth in relation to Technology Sourcing (IT procurement) opportunities.
• Develop and maintain strong business relationships with the key contacts and decision-makers within assigned accounts.
• Ownership and management of client Buffer stock account, including periodic client engagement and forecasting.
• Ownership and management of client backorder report updates and consistent ETA updates to clients.
• Ownership of backorder management ensuring all orders are shipped and invoiced as soon as available.
• Develop and maintain solid relationships with multiple vendors and distributors.
• Stay up to date with vendor activity, maintaining an understanding of latest technology releases, new product ranges and best value pricing.
• Continually monitor and evaluate vendor performance, including (but not limited to): price, quality of service and products, speed of delivery.
• Address and resolve any issues, to ensure that Ethan provide the highest quality service to our customers.
• Work with internal departments including Finance, Logistics and Warehouse and Sales Administration to provide accurate and timely responses to customer queries regarding orders and quotes.
• Work closely with the Finance team to manage past due invoices to resolution, ensure proper collections and follow up on debtors; · Commit to maintaining strong product specification knowledge, staying up to date with latest technologies, new product releases and trends in the IT procurement space.
• Achieve personal KPIs and GP targets at all times;
• Other duties as may be delegated by Senior Management from time to time; and
• Conduct all activities in accordance with company policies and procedures, as may be amended from time to time.

Technical Skills:

• Computer literate, with intermediate skills in Microsoft Office Suite (Outlook, Excel and Word in particular);
• Strong data entry skills;
• Specialist knowledge and understanding of IT products and services;
• Strong negotiation skills, with an ability to influence decisions and outcomes;
• Strong Microsoft Dynamics AX skills

Qualifications:

• With 3-5 years of experience in Operational, Customer Service or administrative experience is highly advantageous.
• Proven ability to successfully manage and enhance customer relationships
• Tertiary education is preferred

Personal Attributes:

• Exceptional organizational and time management skills with high attention to detail;
• Strong work ethic, can-do attitude and proven experience towards meeting and exceeding KPIs;
• Excellent personal presentation and professionalism.
• Exceptional communication and relationship building skills;
• A passion for customer service and an ability to ask the right questions to determine customer requirements.
• Commercial awareness and an entrepreneurial attitude.