Business Operations Specialist Pasay City

2 days ago

Pasay, National Capital Region, Philippines 2GO Group Inc. Full time ₱800,000 - ₱1,200,000 per year

Job Description:

The Business Operations Specialist is responsible for handling store and agent escalations, providing system and asset support, and coordinating with internal teams to resolve operational issues efficiently. This role ensures smooth day-to-day operations, timely resolution of concerns, and consistent service quality across all business channels.

Duties and Responsibilities:

1. Issues / Escalations

  • Handle and resolve escalations from stores, agents, and internal teams in a timely and professional manner.
  • Coordinate with relevant departments to investigate and address root causes of recurring issues.
  • Monitor the escalation tracker and ensure all cases are logged, tracked, and closed within agreed timelines.
  • Prepare and submit regular reports on escalation trends and resolution performance.

2. System Support

  • Provide first-level support for system access, errors, or functionality concerns raised by stores or agents.
  • Liaise with IT and system administrators for issue resolution or system enhancements.
  • Monitor system performance and recommend improvements to enhance user experience and efficiency.

3. FedEx Shipment Concerns

  • Track and monitor FedEx shipment statuses and ensure timely delivery or resolution of delayed shipments.
  • Coordinate with the logistics and warehouse teams for lost, delayed, or damaged shipment cases.
  • Communicate shipment updates and resolutions to concerned parties clearly and promptly.

4. Access Management

  • Process and manage system access requests (account creation, modification, and deactivation).
  • Ensure compliance with data privacy and security protocols in managing user access.
  • Maintain updated records of all access logs and related documentation.

5. Asset Support

  • Coordinate with the Admin and IT teams for asset requests, allocation, retrieval, and replacement.
  • Ensure accurate tracking of company assets issued to employees, stores, and agents.
  • Monitor asset inventory and report discrepancies or damages.

6. Process and Compliance Assurance

  • Ensure all operational processes adhere to company policies and standard operating procedures (SOPs).
  • Recommend process improvements to enhance operational efficiency and customer satisfaction.
  • Support audits and ensure proper documentation of all business operations activities.

Qualifications:

  • Bachelor's degree in business administration, Operations Management, or a related field.
  • At least 2–3 years of experience in operations, customer support, or escalation management.
  • Strong problem-solving, communication, and coordination skills.
  • Proficient in Microsoft Office applications
  • Ability to multitask and manage multiple priorities in a fast-paced environment.
  • Experience in logistics or retail operations (preferred).

  • Executive Secretary l Pasay City

    2 days ago

    Pasay, National Capital Region, Philippines Ace Hardware Full time ₱250,000 - ₱300,000 per year

    Bachelor's Degree, in any business course or equivalent.At least 1-3 years of working experience in the related field is required for this position.Can work with minimal supervisionStrong communication skillsWilling to assigned in SM Retail Headquarters, Pasay CityDUTIES and RESPONSIBILITIES:Reporting directly to Executives.Manage travel arrangements for...

  • ECommerce (Admin) Assistant - Pasay City

    2 days ago

    Pasay, National Capital Region, Philippines Ace Hardware Full time ₱216,000 per year

    Bachelor Degree in related courseMinimum 6 months of experience in accounting and retail / eCommerceFresh graduate are welcome to applyProven proficiency in ExcelFlexibility to conduct live selling sessions - comfortable and willing to be in front of the camera when neededExact Address: Bldg. A SM Retail Headquarters, Pasay City.DUTIES:Performs completeness...

  • Payment Specialist

    2 weeks ago

    Pasay, National Capital Region, Philippines Novatech (Pasay) Limited, Inc. Full time ₱420,000 per year

    Qualifications:Bachelor's degree in accounting, finance, or a related field preferred.Preferably at least 2 (two) years of accounting experienceWorking knowledge about foreign exchange.Proficiency in MS Office and popular accounting software.Excellent communication and interpersonal skills.Ability to work under pressure.Ability to work in ambiguous...

  • Assistant Manager_ Pasay City

    2 weeks ago

    Pasay, National Capital Region, Philippines Wenphil Corporation (BETTER COFFEE) Full time ₱238,400 - ₱244,800 per year

    WENDY'S PHILIPPINES IS HIRINGAre you a Wendy's kind of person?Wendy's is looking for Assistant Manager for our branch in Two - EcomQUALIFICATIONS:Assistant ManagerCollege GraduateWith/Without Experience in Managerial roleWith Experience in Quick Service RestauranttBe part of our growing family#jobs #trabaho #hiring #WendysPH #burgers #frosty #chickensandwich...

  • Marketing & Content Coordinator (In-Office, Pasay City)

    2 weeks ago

    Pasay, National Capital Region, Philippines Citi Harbor Outfitters Inc Full time ₱22,000 - ₱28,000 per year

    About UsAtlas Apparel is a fashion eyewear brand redefining how young professionals see style and function. We sell through wholesale, Shopee, TikTok, and our own ecommerce channels. As we expand, we're looking for a versatile Marketing & Ecommerce Coordinator to manage content, subcontractors, and brand development.The RoleThis is a hands-on and management...

  • Merchandising Assistant l Pasay City

    1 week ago

    Pasay, National Capital Region, Philippines Ace Hardware Full time ₱144,000 - ₱240,000 per year

    Job descriptionBachelors Degree holder any coursewith at least 6 months experience on the same fieldFresh graduate are welcome to applyMonday to Friday (8AM to 5:30PM)Office Address: Bldg. A, SM Retail Headquarters, Pasay City.Key AccountabilitiesKnowledgeable how to use Excel (Pivot/VLookup/Formulas)Role PurposeResponsible for providing timely, accurate and...

  • HR Assistant for Pasay

    3 days ago

    Pasay, National Capital Region, Philippines Suyen Corporation Full time ₱80,000 - ₱120,000 per year

    Job DescriptionAssist with payroll processing and benefits administrationMaintain employee compensation and benefits recordsEnsure compliance with labor lawsRespond to employee inquiries on pay and benefitsSupport in preparing compensation and benefits reportsQualifications:Must be a graduate of a Bachelor's Degree in Human...

  • Cashier (Maple Tree House – SM MOA, Pasay City)

    1 week ago

    Pasay, National Capital Region, Philippines Viva International Food and restaurants, Inc. Full time ₱300,000 - ₱360,000 per year

    Job Responsibilities:Attends to all guests' needs (ex. Refills, ashtrays, etc.) particularly in his/her section assigned.Ensures that food and beverage orders taken are complete and correct.Ensures that food and beverage ordered by guests are delivered on time within the company's standard.Responsible for the cleanliness and completeness of table set up...

  • Wholesale & Ecommerce Operations & Administrative Assistant (Merville, Pasay)

    2 weeks ago

    Pasay, National Capital Region, Philippines Citi Harbor Outfitters Inc Full time ₱17,500 - ₱22,500 per year

    About UsAtlas Apparel is a growing eyewear brand under Citi Harbor Outfitters Inc. We create stylish and functional eyewear for young professionals. With both wholesale and ecommerce channels, we're expanding and need a reliable teammate to help us keep operations running smoothly and support our online growth.The RoleWe're looking for a Wholesale &...

  • b2b field sales executive-pasay

    7 days ago

    Pasay, National Capital Region, Philippines FASTBUILD CORP Full time ₱1,200,000 - ₱1,800,000 per year

    FLOOR CENTER OFFERS:Performance Bonus (unlimited Income: COMMISSION SCHEME & INCENTIVES) Direct Hiring: Probationary Status Salary Mandatory Benefits Free UniformVACANCIES LOCATIONSSUCAT PARANAQUEQUEZON CITY EDSA MUÑOZQUEZON CITY EASTWOOD LIBISPASAYCEBUBATANGAS CITYMALOLOS BULACANB2B FIELD SALES EXECUTIVE-QUEZON CITY EDSA MUÑOZA B2B Field Sales...