Retail Store Manager

1 day ago


Quezon City, National Capital Region, Philippines MIKANA Full time

Job Description :

The Retail Store Manager is responsible for driving sales, delivering exceptional customer experiences, and leading a high-performing team. The ideal candidate has a passion for fashion, strong leadership skills, and a proven track record in retail management.

Key Responsibilities:

1. Sales & Business performance

- Achieve and exceed monthly sales targets through effective team coaching and sales strategies.

- Analyze daily/week sales reports(foot traffic, conversion rates, ATV) and implement action plans.

- Monitor competitor activities and market trends in SM City Fairview to stay competitive.

2. Customer Experience & Service Excellence

- Ensure VIP customers received personalized service(e.g.., styling advice, loyalty rewards).

- Handle customer complaints professionally and resolve issue to maintain brand reputation.

- Train staff on product knowledge, upselling techniques, and brand ethos.

3. Team Leadership & Development

- Recruit, Train and motivate a team of sales associates, cashiers, and stock clerks.

- Conduct weekly meetings to align on sales goals, promotions, and operational updates.

- Foster a positive work enviroment and manage staff schedules, attendance and performance reviews.

4. Visual and Merchandising & Store Presentation

- Execute seasonal window displays and in-store layouts following brand guidelines.

- Ensure merchandise is well - stocked, tagged, and displayed attractively.

- Collaborate with the marketing team for in - store promotions and launch events.

5. Inventory & Operations Management

- Oversee stock replenishment, conduct regular inventory audits, and minimize shrinkage.

- Manage store budgets (OPEX, staffing, petty cash) and ensure cost efficiency.

- Ensure compliance with Mall policies, safety standards, and company SOPs.

6. Community & Mall Engagement

- Build relationship with Mall Management for better positioning and promotional opportunities.

- Participate in mall-wide events, fashion shows, or pop-ups to increase brand visibility

Qualification & Skills:

- Bachelor's degree in Business, Retail Management, or related field.

- 3+years as a Store Manager in the retail fashion industry

- Proven ability to drive sales and manage KPIs in a high-traffic mall setting.

- Strong Leadership skills with experience in training and coaching teams.

- Knowledge of retail POS systems

- Excellent in English and Filipino communication skills.

- Willing to work on weekends, holidays, and mall sale events.

Preferred Qualification:

- Experience working in SM City Fairview or similar Tier 1 malls(SM, Ayala , Robinsons).

- Background in life style or fast-fashion brands.

- Familiarity wit O2O (Online-to-Offline) retail strategies.

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Paid training
  • Promotion to permanent employee

Work Location: In person



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