Customer Service Representative

1 week ago

Pasig, National Capital Region, Philippines Posh Baby and Kids Full time ₱40,000 - ₱60,000 per year
This is not a VA Agency/BPO, etc. You will be directly hired to work with us

THIS IS A POSITION THAT REQUIRES YOU TO HAVE AT LEAST 6 MONTHS OF WORKING FOR AN E-COMMERCE COMPANY AND HAVE SHOPIFY AND ZENDESK/GORGIAS EXPERIENCE. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE ABOVE-MENTIONED QUALIFICATIONS, AS WE WILL AUTOMATICALLY REJECT YOUR APPLICATION.

This is a work-from-home job, so a stable internet connection, a laptop/computer, and a noise-cancelling headset is needed.

OutPeak Services Inc is looking for a dynamic, prompt, and attentive customer service representative to join our close-knit team. The potential candidate would be required to answer customer inquiries and questions about their orders to ensure customer satisfaction via email, phone, and chat, and process their orders. The majority of customer interactions will most likely be via email and chat, but you will also be expected to answer phone calls if customers ever call.

Who is OutPeak Services?
We are an established and rapidly growing E-commerce and distribution company based in Canada and the USA that specializes in sourcing, customizing, and retailing high-quality products to several distinctive markets throughout North America.

The Company has 2 main divisions:
  • The first division contains our line of brands that deal with commercial and residential matting product, and manages brands such as Canada Mats, Coco Mats N More, and Mat Supplier Group.
  • The second division is our high-end kids products from our mother brand, Posh Baby and Kids, and manages brands such as the Bentley Trike, McLaren Scooters, and Dwinguler Canada.

Our company culture embraces an ideas-oriented environment where everyone's input is valued, and you will have many chances to take on or even lead projects that will impact the overall growth of the company.

Customer Service Responsibilities List:
  • Manage/respond to chats, emails, and phone calls.
  • Promote additional products and services.
  • Process orders in a timely manner.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team targets and quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives in a timely manner; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Going the "extra mile" to make a customer happy.

Requirements and skills:
  • Proven customer support experience or experience as a Client Service Representative.
  • Fast worker.
  • Track personal accomplishments with customers and ask for public feedback.
  • Shopify experience.
  • Must be used to a fast paced environment and proactive.
  • Strong written and verbal communication skills.
  • Familiarity with CRM systems and practices.
  • Customer orientation and the ability to adapt/respond to different types of customers.
  • Ability to multi-task, prioritize, and manage time effectively.

What you will get:
  • Permanently work from home.
  • Open book management.
  • Competitive compensation plan.
  • Performance bonuses and Increases.
  • Annual Increases.
  • HMO on your 3rd month with us.
  • Paid leaves on your 3rd month with us.
  • Career growth opportunities. (Yes, you might end up leading a team if you are amazing).

STARTING SALARY RANGE DEPENDING ON EXPERIENCE: PHP 40,000- PHP

About Posh Baby and Kids:

We are an established and rapidly growing E-commerce and distribution company that specializes in sourcing, customizing and retailing high quality products to several distinctive markets throughout North America.

The Company has 2 main divisions.

1) The first division contains our line of brands that deal with commercial and residential matting product, and manages brands such as Canada Mats, Coco Mats N More, Mat Supplier Group.
Our company culture embraces an ideas-oriented environment where everyone's input is valued, and you will have many chances to take on or even lead projects that will impact the overall growth of the company.

2) The second division contains our high end kids products and manages brands such as the Bentley Trike, McLaren Scooters, and Dwinguler.

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