Client Support Analyst

2 days ago

Taguig, National Capital Region, Philippines Nasdaq Full time $40,000 - $80,000 per year
Why Nasdaq

What We Offer

What You Will Do

Client Support Analyst
  • Supporting the success of our customers by providing reactive support for a wide variety of data queries, ensuring timely and accurate resolution
  • Participating in ad-hoc projects supporting client needs and internal team initiatives
  • Leading efforts to identify data trends and working closely with data vendor to suggest and implement quality improvements
  • Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base
  • Documenting and tracking all client interactions in Nasdaq's CRM system
  • With increased experience, direct client engagement will become part of the role
What We Expect
  • A strong desire to build client relationship skills and progress in the Client Success organization
  • A Bachelor's degree in Business Administration, Economics or other related fields;
  • At least two years of experience in a shared services organization - preferably with combined content management and client service experience;
  • Familiarity/understanding of the Capital Markets;
  • Excellent communication skills in English, both oral and written;
  • Strong attention to detail while managing multiple concurrent tasks;
  • Ability to work independently in a fast-paced environment;
  • Positive attitude and deep customer service orientation - fundamentals include being friendly, engaging, professional, reliable, responsive, and proactive;
  • You must also be amenable to working night shift (11am - 8pm US Eastern Time/8am - 5pm US Pacific Time) throughout the work week and at least twice per week in the Nasdaq office at Bonifacio Global City, Taguig.
Does It Sound Like You?

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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