Operations Support Analyst

2 days ago

Taguig, National Capital Region, Philippines beBeeoperations Full time ₱900,000 - ₱1,200,000

Operations Support Role

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  We are seeking an experienced Operations Support Analyst to provide high-quality support services to our operations teams. The ideal candidate will have a strong understanding of operations processes and be able to effectively manage multiple tasks and priorities.\
  The Operations Support Analyst will be responsible for providing day-to-day operations support, including record maintenance, account management, and imaging. Additionally, the role will serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients.\
  Key Responsibilities:\
  • Manage offboarding related processes & requests.
  • Execute work assigned, including annual review certification and change requests.
  • Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items and helping with content approval.
  • Conduct needs assessment and update content or develop content-related solutions according to business requirements.
  • Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes.
  • Monitor work progression ensuring completion of assignments by requested due date.
  • Ensure consistent application of team process controls.
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
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  Required Skills:
  • 2-5 years relevant experience.
  • Mandarin proficiency is an advantage but not required.
  • Proficient in Microsoft Office.
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
  • Self-motivated and detail-oriented.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Consistently demonstrates clear and concise written and verbal communication skills.
\
  Benefits:

At Citi, we strive to create an inclusive culture that promotes diversity, equity, and inclusion. We believe that everyone deserves an opportunity to succeed, regardless of their background or circumstances. Our benefits package includes access to comprehensive health insurance, retirement savings plans, and employee assistance programs. We also offer flexible work arrangements and opportunities for professional growth and development.

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  Working at Citi:

As a member of our team, you'll have the opportunity to grow your career, make a meaningful impact, and contribute to our mission to drive progress and prosperity for all. Join us today and become part of a community that values collaboration, innovation, and excellence.

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