Product Owner

• REQ
• 26/08/2025
• Customer Journey
• Makati City, Filipijnen
• ING Hubs

Background on what ING is about (Generic ING background):

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking

Job Overview

Your Role and The Team

ING's Payment and Settlement Services ("PSS") aims to further mature, develop and epand ING's state of the art payments platforms and settlements services. The PSS focusses on delivering payments and settlement services, meeting the epectations of ING's business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING's CTO domain, reporting directly into ING's Chief Technology Officer.

The PSS is responsible for providing standardized payments and settlements services to multiple ING business lines (WB, Retail, and others). There is a clear ambition to also look for eternal commercialization of our payment platforms.

The PSS changes the organization towards a true Services-based organization and to deliver on ambitious promises, we have organized ourselves into a strong strategic and commercially focused organization around our eight services, where our squads working on those products are enabled by clear prioritization, accountability, and capabilities. And right there, the 'Squad Master' Customer Journey Epert comes in.

The Squad Master is a new role within ING replacing the Product Owner Role. PSS works according to Agile principles in self-organizing teams. Together with other CJE's you have an end-to-end responsibility for the development, and you have the main responsibility for the delivery and change. You will work with two TECH squads. As our Squad Master, you'll determine what is being worked on within a squad (in consultation with your Product Lead), responsible for meeting the Services KPI's and decide what the key priorities are.

Key Responsibilities

Product Owner / Customer Journey E

• pert for non IT / COPAF work ( COPAF = Dutch Acronym used in Project management). Formally it is SCOPAFIJTH and stands for aspects you need to cover in your project: S: Security; C: Communication; O: Organisation; P: Personnel; A: Administrative Organisation; F: Financial; I: Information provisioning; J: Juridisch (Dutch for Legal); T: Technology; H: Housing.
• Key focus topics: reconciliation, risk assessments and data stewardship topics
• CJE will not manage a team. CJE will interact with 19 Retail Banking & Wholesale Banking countries
• Knowledge: Economy-Finance study background and Payments track record
  Eperience: Products e- perience since he/she will need to strengthen-build the Products 'outside in' view in Hubs Manila
  Ma- imizing business value through ordering and prioritizing the product backlog features and stories.
• Actively involved in the creation of Epics, Features, User Stories and Tasks
  Build and maintain strong relations with important key-stakeholders (Risk, Legal, Compliance, Audit, service consumers, service providers, Finance, Ta- , Sales, ..)
• Solve impediments encountered in the development of the Product
• Active and timely Backlog management in collaboration with business and other IT stakeholders, with the ability to adapt quickly to impediments and challenges
• Ensuring that functional and non-functional requirements are defined and met. Non-functional requirements include, but are not limited to security, resilience, performance, contractual, legal and compliance requirements and obligations.
• Be in control regarding Risk and Compliance
• Create a solid base with your development and operations team

Key Capabilities/Eperience

Competences

You are pro-active and have a natural drive to act and deliver results on time.

• Ecellent team player.
• Take initiative, work accurately and in a structured and disciplined manner, have patience and resilience to handle setbacks.
• Have a sharp eye for details, while not losing the overall picture.
• Eperience in guiding on and offshore teams
• Eperience in Agile environments in a corporate set-up
• You are highly self-organizing, pragmatic, and always seek opportunities to improve your work.
• Eperience in Payments Services, SEPA Direct Debits, SEPA Classic, SEPA Instant Payments and International Payments
• Ecellent in English

Minimum Qualifications

• Bachelor's in Computer Science, Engineering, or a related field.
• At least 2-3 years of eperience as an product owner or a similar role.
• Have eperience in highly regulated environments (e.g., financial institutions)
• Ecellent communication skills, capable of conveying comple technical topics to various audiences.
• Ability to develop strong and collaborative partnerships with organizational leaders.
• Knowledge of and eperience with methodologies,), service management processes and an agile work environment.

Your place of work

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Questions? Just ask

ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.