Process Improvement Specialist

Discover your 100% YOU with MicroSourcing

Position:
Process Improvement Specialist

Location:
Ortigas, Pasig

Work setup & shift:
Work From Home | Night Shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards:
  Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit:
  Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony:
  Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth:
  Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork:
  Be part of a team that celebrates diversity and fosters an inclusive culture.

Our Client,
ReSource Pro
, supports a wide range of business processes, with a focus on activities requiring deep domain expertise. They have a large and growing base of more than 10,500 employees based in the U.S., China, India, and Serbia with 400+ clients.

Your role

As an
Process Improvement Specialist
, you will:

Standard & Procedure Development

• Document and maintain processes, procedures, and productivity standards.
• Define and implement quality and customer experience standards across SDUs.
• Create tools, guides, and resources to support training and reduce Errors & Omissions (E&O).
• Support operations leaders with coaching on lean methods, project execution, and process improvement.

Project Support & Execution

• Contribute to projects focused on standardization, reporting, and data analysis.
• Lead assigned initiatives and milestones to drive operational improvement.
• Support reporting activities including data analysis and monthly insights preparation.
• Manage scheduling, calendars, and administrative coordination for project teams.

Teamwork & Collaboration

• Partner with service delivery teams to execute Operations Excellence initiatives.
• Facilitate training and knowledge-sharing to promote consistency and quality.
• Identify improvement opportunities and develop actionable solutions.
• Build collaborative relationships across departments and offshore teams.

What You Need:

Non-negotiables:

• Bachelor's degree in Business Administration, Communication, Risk Management, or related field.
• 4+ years' experience in a business or professional environment.
• 2+ years' experience in insurance (Property & Casualty preferred).
• Strong process documentation, analytical, and communication skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Visio.

Preferred skills/expertise:

• Project Management, Lean, or Change Management certification.
• Lean Six Sigma Green Belt (preferred).
• Experience with Agency Management Systems (e.g., AMS 360, TAM, Sagitta).
• Working knowledge of ImageRight or similar workflow systems.
• Excellent facilitation, presentation, and stakeholder management skills.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply.