Triage Nurse
2 weeks ago
Job Overview
The Triage Nurse is responsible for providing safe and effective telephone assessments, patient care instructions, and directions to the appropriate level of care (emergent, urgent, medical/non-urgent and self-care). It includes scheduling of appointments for labs and/or radiology, prescription refill.
Key Responsibilities
- Follow the policies & procedures of Caring One and their clients.
- Handle Inbound Calls from Patients
- Check insurance eligibility
- Review patient's medical records
- Assess patient to determine the appropriate level of care required to safely meet the patient's medical needs. (Emergent, urgent, non-urgent or home care status)
- When appropriate, provide home care instructions using the approved, written.
- guidelines as well as approved reference material provided.
- Utilize all resources and guidelines at his/her disposal to effectively assess,
- prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the client.
- Coordinate to onshore nurses and providers to ensure quality of care
- Refer patients to appropriate medical facilities or providers for care, utilizing.
- approved guidelines as indicated by individual client profiles.
- Thoroughly complete documentation utilizing the appropriate EMR/PM System
- in compliance with the clients approved policies and procedures.
- Actively participate in new employee orientation, ongoing training programs,
- staff meetings, continuous quality improvement, and periodic performance/protocol evaluations and development.
- Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations.
Key Competencies:
- Strong customer service skills and patient-centered approach.
- Familiarity of urology terms and virtual triage and documentation best practices
- Active listening and empathy to address patient concerns with care and respect.
- Ability to multitask and manage high call volumes, patient check-ins, and scheduling simultaneously.
- Familiarity with electronic medical records (EMR) systems
- Knowledge of healthcare regulations and administrative processes.
- Adaptability and teamwork.
Working Conditions:
- Environment: Call Center setting, involving both administrative work and virtual patient interactions.
- Schedule: Full-time, night shift or weekend hours based on client needs and demands.
- Physical Requirements: Prolonged periods of sitting and using a computer; occasional lifting of files or supplies.
Job Type: Full-time
Pay: From Php30,000.00 per month
Benefits:
- Health insurance
- Paid training
Ability to commute/relocate:
- Iloilo City, Probinsya sang Iloilo: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Please provide your PRC License Number for Verification
- Are you willing to work onsite?
- Are you willing to work on graveyard shift?
Education:
- Bachelor's (Required)
License/Certification:
- PRC License (RN) (Required)
Location:
- Iloilo City, Probinsya sang Iloilo (Preferred)
Work Location: In person
-
Telephone Triage Nurse
1 day ago
Cebu City, Central Visayas, Philippines Virtual Staffing Solutions OPC Full time ₱900,000 - ₱1,200,000 per yearThe Emergency Triage Nurse plays a critical role in assessing and managing urgent patient concerns in a fast-paced aesthetics clinic. This nurse provides immediate clinical evaluation, prioritizes care needs, and ensures safe, timely intervention for post-procedure complications, adverse reactions, or unexpected symptoms.Key ResponsibilitiesRapid Assessment...
-
Staff Nurse, RN
1 day ago
Iloilo City, Western Visayas, Philippines Caring One Iloilo Inc Full time ₱250,000 - ₱450,000 per yearPosition: Call Center Nurse (Advance Urology Institute)Reports to: Team LeadJob Purpose:Virtually serve as the first point of contact for patients, ensuring a positive and efficient experience.Provide virtual administrative support to the clinic by managing patient records, scheduling, and insurance verification if applicable.Assist in resolving patient...
-
Registered Nurse
1 day ago
Cebu City, Central Visayas, Philippines HRTX Full time ₱1,000,000 - ₱2,000,000 per year2 years of bedside nursing experienceActive PHRN license (will not accept someone with USRN)Responsibilities:Review and evaluate clinical information and documentation.Handle fax triage and provider calls.Interpret data from clinical records/systems, applying clinical criteria and policy in compliance with regulatory/accreditation requirements.Ensure...
-
Staff Nurse
2 weeks ago
Cebu City, Central Visayas, Philippines Southwestern University PHINMA Full time ₱900,000 - ₱1,200,000 per yearGeneral Job Responsibilities as a Staff Nurse:Ensures efficient and coordinated clinic flow by coordinating and planning clinic activities; communicates patient's needs; makes referrals; serves as a resource person of insurance information.Delivers direct patient care; assesses patients physical, psychological and/or emotional needs; provides patient and...
-
EMT Nurse
1 week ago
Cebu City, Central Visayas, Philippines Lifeline 16911 Medical, Inc. Full time ₱300,000 - ₱360,000 per yearAssists physicians in health care facilities and perform duties such as delivering patient care, administering treatments, monitoring vital signs, performing tests, handling medical emergencies, and recording patient behavior.Responsibilities:Gather patient's medical information, vital signs and maintain confidentiality and patient's rights.Implement patient...
-
PHRN Healthcare Associate
1 day ago
Cebu City, Central Visayas, Philippines HRTX Full time ₱250,000 - ₱500,000 per yearQualification:2 years of bedside nursing experienceAmenable working onsite - nightshift in CebuActive PHRN license.Responsibilities:Review and evaluate clinical information and documentation.Handle fax triage and provider calls.Interpret data from clinical records/systems, applying clinical criteria and policy in compliance with regulatory/accreditation...
-
staff nurse
2 weeks ago
Cebu City, Central Visayas, Philippines Southwestern University PHINMASouthwestern University Medical Center Full time ₱180,000 - ₱240,000 per yearEnsures efficient and coordinated clinic flow by coordinating and planning clinic activities; communicates patient's needs; makes referrals; serves as a resource person of insurance information.Delivers direct patient care; assesses patients physical, psychological and/or emotional needs; provides patient and family teaching; triages patients and informs...
-
Medical Virtual Assistant
1 day ago
Cebu City, Central Visayas, Philippines MedGather Full time ₱420,000 per yearMedGather is looking for a dedicated, tech-savvy Registered Nurse (RN) for an onsite Medical Virtual Assistant role. In this position, you will leverage your clinical expertise to provide essential administrative and technical support directly to US healthcare providers. A primary focus of this role is ensuring the highest standards of patient privacy and...
-
Customer Service Representative
1 day ago
Cebu City, Central Visayas, Philippines MedGather Full time ₱180,000 - ₱216,000 per yearThe Customer Service Representative serves as the primary point of contact for patients, providing excellent service through multiple communication channels (phone, email, and fax). This role is responsible for addressing inquiries, resolving issues, processing requests, and maintaining high levels of customer satisfaction.Key Responsibilities:Answer...
-
Customer Service Representative
7 days ago
Cebu City, Central Visayas, Philippines MedGather Full time ₱180,000 - ₱216,000 per yearThe Customer Service Representative serves as the primary point of contact for patients, providing excellent service through multiple communication channels (phone, email, and fax). This role is responsible for addressing inquiries, resolving issues, processing requests, and maintaining high levels of customer satisfaction, as well as providing comprehensive...