Triage Nurse
2 weeks ago
Job Overview
The Triage Nurse is responsible for providing safe and effective telephone assessments, patient care instructions, and directions to the appropriate level of care (emergent, urgent, medical/non-urgent and self-care). It includes scheduling of appointments for labs and/or radiology, prescription refill.
Key Responsibilities
- Follow the policies & procedures of Caring One and their clients.
- Handle Inbound Calls from Patients
- Check insurance eligibility
- Review patient's medical records
- Assess patient to determine the appropriate level of care required to safely meet the patient's medical needs. (Emergent, urgent, non-urgent or home care status)
- When appropriate, provide home care instructions using the approved, written.
- guidelines as well as approved reference material provided.
- Utilize all resources and guidelines at his/her disposal to effectively assess,
- prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the client.
- Coordinate to onshore nurses and providers to ensure quality of care
- Refer patients to appropriate medical facilities or providers for care, utilizing.
- approved guidelines as indicated by individual client profiles.
- Thoroughly complete documentation utilizing the appropriate EMR/PM System
- in compliance with the clients approved policies and procedures.
- Actively participate in new employee orientation, ongoing training programs,
- staff meetings, continuous quality improvement, and periodic performance/protocol evaluations and development.
- Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations.
Key Competencies:
- Strong customer service skills and patient-centered approach.
- Familiarity of urology terms and virtual triage and documentation best practices
- Active listening and empathy to address patient concerns with care and respect.
- Ability to multitask and manage high call volumes, patient check-ins, and scheduling simultaneously.
- Familiarity with electronic medical records (EMR) systems
- Knowledge of healthcare regulations and administrative processes.
- Adaptability and teamwork.
Working Conditions:
- Environment: Call Center setting, involving both administrative work and virtual patient interactions.
- Schedule: Full-time, night shift or weekend hours based on client needs and demands.
- Physical Requirements: Prolonged periods of sitting and using a computer; occasional lifting of files or supplies.
Job Type: Full-time
Pay: From Php30,000.00 per month
Benefits:
- Health insurance
- Paid training
Ability to commute/relocate:
- Iloilo City, Probinsya sang Iloilo: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Please provide your PRC License Number for Verification
- Are you willing to work onsite?
- Are you willing to work on graveyard shift?
Education:
- Bachelor's (Required)
License/Certification:
- PRC License (RN) (Required)
Location:
- Iloilo City, Probinsya sang Iloilo (Preferred)
Work Location: In person
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