IT Helpdesk Support

2 days ago

Clark Freeport Zone Pampanga Philippines Technology Elite, Inc. Full time ₱300,000 - ₱500,000 per year

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Schedule: ONSITE in Clark Office

Work Schedule:10:00 AM - 7:00 PM PHT

Position Overview

  • You will help the delivery of the POS implementation projects using our existing project management solution. You will provide customer and internal updates as well as assigning tasks to both.
  • You will act as personal cheerleaders for the business explaining to customers why you can meet their specific needs. This positive reputation will not only keep your customers satisfied, but it will also encourage them to refer their network.
  • Assist with the Onboard of new customers. Onboarding is one of the biggest priorities for your role. Onboarding should focus on features they need to learn, based on the projects they aim to complete. This way, they can get up to speed as fast as possible and be one step closer to achieving their goals. This will include database management/cleansing and importing into the new software.
  • Encourage upsells and cross-sells to help increase a customer's lifetime value.

Other Details:

  • This is a client facing role
  • Answering phone calls
  • Supporting clients with different desktop issues
  • Responsible for overall IT Helpdesk Support for Clients.
  • Reporting to the Service Desk Manager, your role is an integral part of service delivery to their clients.
  • Good technical knowledge across:  Windows 7, 8 & 10, Microsoft O365 / Microsoft Office
About the Job
  • Task 1: Answer support calls
  • Task 2: respond to online tickets
  • Task 3: enter information into ticketing system
  • Task 4: follow up with customers on satisfaction   of completion
  • Task 5: work with team to achieve goals
  • Task 6: Provide Technical MSP support
  • Task 7: Stage and remote install of IT equipment
  • Task 8: Update and develop playbook documentation
  • Task 9: Report on Ticketing system for customers
  • Task 10: Help develop customer content like documentation and videos.
Your Qualification
  • Great Verbal and Written English skills
  • Customer service experience
  • IT Helpdesk experience
  • Proficient in Microsoft Applications

Nice-to-have Skills and Qualifications:

  • Ticketing experience is a plus
  • An understanding of PSA software preferable Autotask/Datto
  • Retail Experience and understanding of Point of Sales systems would be advantageous
Job Offer
  • Up to 1-month FREE Accommodation for those relocating to Pampanga *
  • 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

  • HMO coverage for employee +1 FREE dependent on the first day of employment

  • +1 additional FREE dependent per successful year of tenure (up to five (5) years)

  • Tenure Incentive Program*
  • FREE daily meal
  • Referral Bonus of up to Php20,000.00*
  • ALL government mandated benefits

*Terms and conditions apply

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