IT Helpdesk Support

4 days ago

Clark Freeport Zone Pampanga Philippines Technology Elite, Inc. Full time ₱250,000 - ₱500,000 per year

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Schedule: ONSITE in Clark Office

Work Schedule:10:00 AM - 7:00 PM PHT

Position Overview

  • You will help the delivery of the POS implementation projects using our existing project management solution. You will provide customer and internal updates as well as assigning tasks to both.
  • You will act as personal cheerleaders for the business explaining to customers why you can meet their specific needs. This positive reputation will not only keep your customers satisfied, but it will also encourage them to refer their network.
  • Assist with the Onboard of new customers. Onboarding is one of the biggest priorities for your role. Onboarding should focus on features they need to learn, based on the projects they aim to complete. This way, they can get up to speed as fast as possible and be one step closer to achieving their goals. This will include database management/cleansing and importing into the new software.
  • Encourage upsells and cross-sells to help increase a customer's lifetime value.

Other Details:

  • This is a client facing role
  • Answering phone calls
  • Supporting clients with different desktop issues
  • Responsible for overall IT Helpdesk Support for Clients.
  • Reporting to the Service Desk Manager, your role is an integral part of service delivery to their clients.
  • Good technical knowledge across:  Windows 7, 8 & 10, Microsoft O365 / Microsoft Office
About the Job
  • Task 1: Answer support calls
  • Task 2: respond to online tickets
  • Task 3: enter information into ticketing system
  • Task 4: follow up with customers on satisfaction   of completion
  • Task 5: work with team to achieve goals
  • Task 6: Provide Technical MSP support
  • Task 7: Stage and remote install of IT equipment
  • Task 8: Update and develop playbook documentation
  • Task 9: Report on Ticketing system for customers
  • Task 10: Help develop customer content like documentation and videos.
Your Qualification
  • Great Verbal and Written English skills
  • Customer service experience
  • IT Helpdesk experience
  • Proficient in Microsoft Applications

Nice-to-have Skills and Qualifications:

  • Ticketing experience is a plus
  • An understanding of PSA software preferable Autotask/Datto
  • Retail Experience and understanding of Point of Sales systems would be advantageous
Job Offer
  • Up to 1-month FREE Accommodation for those relocating to Pampanga *
  • 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

  • HMO coverage for employee +1 FREE dependent on the first day of employment

  • +1 additional FREE dependent per successful year of tenure (up to five (5) years)

  • Tenure Incentive Program*
  • FREE daily meal
  • Referral Bonus of up to Php20,000.00*
  • ALL government mandated benefits

*Terms and conditions apply

  • IT Support Officer

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines JOBS360 Full time ₱400,000 - ₱600,000 per year

    The Role Will Significantly Contribute ThroughProvide first and mid-level IT supportTroubleshooting IT software & hardware issuesCoordinating the IT Helpdesk LogResolve support ticketsAssist in maintaining the IT Asset RegisterIT setup for new staff membersOther duties as requiredCore Responsibilities and AccountabilitiesSet up laptops and other devices...

  • IT Helpdesk

    2 days ago

    Philippines Kaptan Talent Solutions, Inc. Full time ₱240,000 - ₱480,000 per year

    We are seeking a reliable and customer-focused Tier 1 Helpdesk Technician to join our IT support team. In this frontline role, you will provide essential technical assistance to staff across schools and offices, ensuring timely resolution of issues and seamless user experience. This position is ideal for individuals who thrive in a collaborative environment,...

  • Jr Desktop Support Engineer

    4 days ago

    Clark Freeport Zone, Philippines Systemantech, Inc Full time ₱192,000 - ₱384,000 per year

    DUTIES AND RESPONSIBILITIES:Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.Diligently attends to assigned tickets and provides support within the specified SLAsResponsible with level 1 (phone & remote) & level 2 (on site) support.Regularly updates on the status of assigned service request or incident.Reports...

  • Technical Support Representative

    4 days ago

    Clark Freeport Zone, Philippines J-K Network Manpower Services Full time ₱300,000 - ₱420,000 per year

    COMPANY PROFILE: Information technology, outsourcing, and business consulting services that offer services to clientsPosition: Technical Support RepresentativeIndustry: BPO CompanyWork Location: Clark PampangaSalary: Php 25,000 to Php 35,000Work Schedule: Shifting (Morning, Mid and Night shift)Work Set Up: Working OnsiteQualifications:Graduate of IT,...

  • MSP IT Support Engineer

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Technology Elite, Inc. Full time ₱600,000 - ₱1,200,000 per year

    We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.As an IT Senior Helpdesk Engineer with the Assist team, you are responsible for handling of service requests.  This relates to all technology, including workstations, printers, networks, and vendor-specific hardware and software...

  • IT Support Officer

    1 week ago

    Clark Freeport Zone, Philippines Shore360, Inc Full time ₱420,000 - ₱600,000 per year

    The Role Will Significantly Contribute ThroughProvide first and mid-level IT supportTroubleshooting IT software & hardware issuesCoordinating the IT Helpdesk LogResolve support ticketsAssist in maintaining the IT Asset RegisterIT setup for new staff membersOther duties as requiredCore Responsibilities and AccountabilitiesSet up laptops and other devices...

  • IT HelpDesk Specialist

    2 weeks ago

    Philippines Outsourcey Full time $40,000 - $60,000 per year

    Looking to take your career to the next level? Then this role is for you Join Outsourcey and be part of our mission to revolutionise global talent expansion We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and...

  • Senior Customer Service Representative

    2 hours ago

    Clark Freeport Zone, Pampanga, Philippines MVP Asia Pacific Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Manage day-to-day customer support operations and provide hands-on assistance during peak periods.Handle complex customer inquiries and escalations via live chat and email.Create and maintain: Customer service template responses FAQs Standard operating procedures (SOPs) for CS workflowsMentor and guide junior agents to ensure consistent and...

  • IT Helpdesk Support Specialist Mid Level

    2 weeks ago

    Clark, Philippines Crackerjack Corporation Full time

    RESPONSIBILITIES: Technical Support: Respond to and resolve technical support requests via phone, email, chat, or in person. Diagnose and troubleshoot issues related to hardware, software, and network connectivity. Provide guidance on the use of IT systems, tools, and applications. Ticket Management: Log, update, and track support tickets...

  • L3 Helpdesk Support

    4 days ago

    Philippines Kinetic Innovative Staffing Full time ₱60,000 - ₱180,000 per year

    L3 HELPDESK SUPPORTCLIENT: USA, REMOTESHIFT: NIGHT / GRAVEYARD PHTTYPE: FULL TIME, INDEPENDENT CONTRACTORJob Summary:We are seeking a highly skilled L3 Helpdesk Support professional with advanced experience in servers, networking, and cloud technologies. The ideal candidate will provide expert-level support for Windows Server environments, networking...