Software Engineer

OpenText - The Information Company

OpenText - Software Engineer L3 Support (Muntinlupa)

Location: Muntinlupa; Makati, National Capital Region"

Posted today

Job Description

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity :

• Provide production monitoring of data, error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At :

• Providing technical support, responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues and escalating to the appropriate level.
• Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to customers. Submitting/providing ideas/suggestions for new content to knowledge base.
• Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.

What it takes :

• Experience with Unix/Linux and Windows operating systems.
• Experience with databases (SQL, Oracle).
• Experience with Active Directory.
• EDI knowledge preferred
• Effective English communication skills and the ability to provide technical solutions to customers who may or may not be EDI savvy.

Additional Notes :

• Global Vaccination Policy compliance for entry to OpenText offices; accommodations may be available for specific roles.
• Equal Opportunity Employer statement.
• Advertiser note: some regions may have restrictions on applicants.

Technical Support Representative – Gratitude Inc. (Multiple Locations)

Locations include: Taguig, Makati, Mandaluyong, and other NCR areas; all postings posted today.

Technical Support Representative — Overview

Overview: Our Technical Support Representatives field customer inquiries and provide solutions to create excellent customer experiences. You will work in a collaborative environment with opportunities to grow your career.

Responsibilities :

• Provide excellent customer service through active listening
• Handle confidential customer information securely
• Aim to resolve issues on the first call by being proactive
• Communicate with customers effectively

Qualifications :

• Filipino citizen or equivalent legal status
• Proven English communication skills (oral and written)
• Strong logic and problem-solving abilities
• Available to work in various shifts
• Proficiency with Windows operating systems
• Strong organization and prioritization skills
• TP/PRNQE, TP/TGG, TP/MKTI, etc. (location-specific codes indicate shifts/teams)

Job Types : Full-time, Permanent

Salary : Php 22,000.00 – Php 24,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

Note: This advertiser has chosen not to accept applicants from your region.

Other postings

Technical Support Representative — Taguig

Location: Taguig, National Capital Region; Gratitude Inc.

Posted today

Overview and responsibilities mirror the above

Qualifications :

• Filipino citizen or equivalent legal status
• Proven English communication skills
• Willing to work in various shifts
• Windows proficiency
• Work-from-home option with remote setup information provided

Salary: Php 22,000.00 – Php 24,000.00 per month

This advertiser has chosen not to accept applicants from your region.

Technical Support Representative — Makati

Location: Makati, National Capital Region Gratitude Inc.

Posted today

Overview, responsibilities and qualifications similar to above postings

Salary: Php 22,000.00 – Php 24,000.00 per month

Advertiser notes: regional restrictions may apply.

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