
Technical Product Consultant
1 day ago
We are looking for a Technical Product Consultant with a solid background in BPO operations and a passion for delivering top-tier support. If you thrive in a fast-paced environment and have a knack for troubleshooting and guiding others, we want to hear from you.
Key Responsibilities:
- Provide expert support and issue resolution for telco and/or helpdesk-related concerns
- Utilize ticketing systems and tools such as Salesforce and Certinia to manage and resolve customer inquiries
- Act as a product expert, assisting both customers and internal teams
- Collaborate with cross-functional teams to escalate and resolve complex issues
Qualifications:
- Minimum 3 years BPO experience (technical support preferred)
- Experience using ticketing systems, Salesforce/Certinia
- Excellent verbal and written communication skills
- Proven troubleshooting experience in telco and/or helpdesk accounts
- Experience as a mentor, coach, SME, or QA is an advantage
Job Types: Full-time, Permanent
Pay: From Php45,000.00 per month
Experience:
- Troubleshooting: 3 years (Required)
Work Location: In person
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