Senior Technical Consultant

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

As a Senior Technical Consultant within our ServiceNow team, your role is pivotal in delivering exceptional projects and services that ensure utmost customer satisfaction. You will leverage your expertise to provide hands-on technical solutions, ensuring delivery aligns with ServiceNow best practices and meets client expectations.

This role is open for candidates based in the Philippines or India and has a hybrid working setup, offering flexibility to work remotely and from our local offices. This setup allows you to collaborate effectively with global teams while enjoying a balanced work-life integration.

Responsibilities and Accountabilities

• Autonomous Expertise:
  Deliver technical solutions with precision and quality, whether independently or collaboratively, ensuring timely completion and client satisfaction.
  This includes specialized solutions for the ServiceNow Mobile App, from custom workspace interfaces to offline-capable applications.
• Solution Delivery:
  Develop and implement ServiceNow solutions, integrating best practices and client requirements gathered through technical workshops.
  Design and build intuitive, role-based mobile experiences using ServiceNow Mobile Studio and the Now Platform.
• Stakeholder Engagement:
  Build strong, trust-based relationships with client stakeholders, influencing solutions around risk management, process improvement, and automation.
  Articulate the value and capabilities of the ServiceNow mobile platform to drive user adoption and mobile-first strategies.
• Opportunity Identification:
  Proactively identify and communicate new opportunities within client accounts to Customer Success Managers and account teams.
  Identify client needs that can be solved with mobile solutions, such as field service, offline capabilities, or simplified task management.
• Problem Solving:
  Act as a reliable escalation point, swiftly resolving issues and supporting all teams engaged in project delivery.
  Troubleshoot and resolve complex technical challenges related to mobile app performance, functionality, and data synchronization.
• Capability Development:
  Mentor and coach junior team members, contribute to hiring decisions, and participate in interviews to foster technical and consulting excellence.
  Share knowledge and best practices in ServiceNow mobile app development with the wider team.

Experience & Expertise

Mandatory Qualifications

• Must Have
• IT Degree or relevant tertiary education in Computer Science.
• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist (CIS) in ITSM and at least one other ServiceNow product.
• Sales and presales accreditation in two or more ServiceNow product lines.
• ServiceNow Suite Certified (ITSM, HR, or CSM).
• Proven hands-on experience with ServiceNow Mobile App development, including Mobile Studio, UI Builder for mobile, and mobile-specific configurations.
• Nice to Have
• Additional ServiceNow Certifications, particularly
  ServiceNow Certified Application Developer (CAD)
  or
  Microcertifications in Mobile App Development
  .
• ITIL Foundation Certified.

Mandatory Experience

• Must Have
• Demonstrated success in ServiceNow project delivery, emphasizing value articulation.
• Proven track record in high-quality ServiceNow development and documentation.
  This must include the development, testing, and deployment of mobile applications on the ServiceNow platform.
• Proficiency in HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
  Must include experience with mobile-aware scripting, mobile UI policies, and client scripts.
• Experience leading workshops and guiding team efforts across multiple ServiceNow product lines.
  Must be able to conduct mobile-specific requirement workshops and design user-centric mobile interfaces.
• Insight into ServiceNow platform upgrades, releases, and future roadmaps.
  Includes awareness of the ServiceNow mobile roadmap and new Mobile Studio features.
• Exceptional communication skills, both written and verbal.

Desired Experience & Knowledge

Nice to Have

• 5+ years of successful ServiceNow project delivery.
  Including at least 2+ years focused on or including mobile app delivery.
• Experience with mobile-specific functionalities such as push notifications, barcode scanning, geolocation services, and offline data synchronization.
• Strong understanding of mobile UI/UX design principles and the ability to translate business processes into effective mobile workflows.
• Familiarity with ServiceNow licensing.
  Including an understanding of mobile user licensing models.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs - flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.