Technical Product Consultant
4 days ago
Job description:
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
Requirements and skills
- Experience in using ticketing system tools, Salesforce/ Certinia
- At least 2nd year undergrad
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
Job Type: Full-time
Pay: Up to Php35,000.00 per month
Benefits:
- Health insurance
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Notice Period:
- Current and Expected Salary:
Work Location: In person
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