Workforce Assistant Manager

1 day ago

Angeles City, Central Luzon, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.

Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters.

Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.

  • Workforce Planning Analyst

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    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

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  • Clark | Workforce Supervisor

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  • Workforce Management/Real-Time Analyst with 10k sign On Bonus

    1 day ago

    Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time $50,000 - $100,000 per year

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    Cebu City, Central Visayas, Philippines XMC INC. Full time $40,000 - $60,000 per year

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    Angeles City, Central Luzon, Philippines beBeeWorkforce Full time ₱150,000 - ₱250,000

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    Cebu City, Central Visayas, Philippines CallTek Full time

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