Caregiver Supervisor

6 days ago

Davao City, Davao, Philippines SixEleven Full time $40,000 - $60,000 per year

DUTIES/RESPONSIBILITIES

  • Supervise Care Coordinators, ensuring consistent, high-quality patient care and compliance with PCM policies and regulatory standards.

  • Manage scheduling for Care Coordinators and caregivers to ensure adequate coverage, minimize overtime, and promote fair shift distribution.

  • Oversee recruitment efforts, including interviewing, onboarding, and collaborating with internal recruiters to meet staffing needs.

  • Support new staff through orientation, training, and ongoing guidance related to procedures, care plans, and daily responsibilities.

  • Collaborate with case managers and families to develop and finalize individualized care plans; ensure accurate communication and implementation of plans in compliance with HIPAA and PCM protocols.

  • Maintain up-to-date patient and staff records, and monitor care delivery for accuracy, quality, and policy adherence.

  • Provide schedule adjustments as needed, and participate in on-call rotations. Handle new client intakes, timesheet tracking, and operational reporting; provide mediation or consultation on staffing or service issues.

  • Perform general administrative duties, including phone support, payment processing, and interdepartmental communication.

EDUCATION AND EXPERIENCE

  • Bachelor's degree in nursing, healthcare administration, human services, or related field preferred.

  • 2+ years of experience in care coordination, field services, or recruitment.

REQUIRED SKILLS AND ABILITIES

  • Positive attitude with a professional and friendly demeanor.

  • Proficient in Microsoft Office Suite.

  • Excellent organizational skills with strong attention to detail.

  • Strong analytical, problem-solving, and leadership abilities.

  • Effective verbal and written communication skills in English.

  • Ability to build and manage relationships across all levels of the organization.

  • Solid understanding of regulatory standards and compliance requirements.

  • Proven ability to manage staff, scheduling, and operational logistics.

  • Familiarity with applicant tracking systems

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