Technical Support Coordinator

3 days ago

Ayala Alabang, National Capital Region, Philippines CentiForce Instruments Pte Ltd (Philippines) Full time ₱400,000 - ₱600,000 per year

Responsibilities

  • Ensure outgoing and incoming shipments are completed on time, within budget and to the exact location.
  • Preparing shipping documents (eg. Airway bills, delivery orders, packing list and commercial invoice, etc).
  • Familiar with shipping incoterms and apply them accurately as required.
  • Liaise with shipping companies, transport contractors and inter-department to ensure timely clearance and smooth flow of shipments.
  • Responsible for procurement process and sourcing in a timely manner.
  • Effectively acquire the most relevant and cost-effective deals.
  • Work closely with Field Service Engineers on customer quotations and prepare purchase requisitions.
  • Sourcing and managing suppliers, vendors and freight forwarders, and maintaining good business relationships.
  • Coordinate with suppliers regarding parts availability, pricing, shipment status and delivery schedules.
  • Work closely with customers, suppliers and HQ Admin on any revisions requested by the customer.
  • Prepare and submit documents to HQ for supplier payments.
  • Assist Field Service Engineers in preparing quotations when required.
  • Assist in monthly reporting on service revenue performance and forecasts.

Requirements

  • Must be a college graduate or have completed at least a 2-year technical course.
  • At least 2 years of relevant experience in providing field technical customer service or technical support.
  • Excellent organisational and time management skills.
  • Meticulous and able to work independently.
  • Good communication skills.
  • Strong negotiation skills.
  • Proficiency in MS Word and MS Excel.
  • Refrigeration knowledge or background will be an added advantage.

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