Teller - Head Office

JOB SUMMARY

The Teller is responsible for accurate and efficient processing and recording of routine transactions for PSSLAI clients including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. He/she also promote and advise PSSLAI customers on the Association's products and services.

Essential Duties and Responsibilities

• Accepts deposits by counting the money and updating the account of the client ensuring that the cash deposit is accurately posted in his/her account;
• Accepts withdrawals by dispensing the exact amount and validating the transaction media and checks / verify if the transacting member is the right person;
• Identifies customers, validates and cashes cheques by ensuring the authenticity of the signature as well as the person transacting to avoid forgery;
• Makes encashment of cheques by verifying the date, bank name and identifying the person to receive the cash to ensure that the amount dispensed is accurate;
• Validates cheques, cash replacement, loan payments and prepares cash for buy-out loans and walk-ion members ensure quality control and balanced transactions with other transacting departments;
• Accepts loan payments either by cash or cheque by posting it to the right account and issuing official receipt for payment received;
• Prepares credit and debit memos that includes validation of fund transfers as well as payment for IDs and membership fees, withdrawals from the Regions as well as those memos coming from other departments;
• Records all transactions promptly, accurately and in compliance with the Association's procedures;
• Balances cash and cheques in cash drawer at end of each shift to ensure that there will be no deficiencies;
• Accepts, transfers and validates cash to and from the cashier to record cash transfer from the vault;
• Perform call back procedure to ensure that the validation and details on the media is accurately correct;
• Generates daily reports to validate and ensure that the validation and details on the media is accurately correct;
• Files all printed/posted media and related documents to be used as future reference;
• Answers inquiries regarding savings accounts and other Association's related products and services;
• Attempts to resolve issues and problems with members accounts;
• Explains, advises on and promotes the Association's products and services to customers;
• Releases loan proceeds through cheque or cash to walk-in members and telegraphic for those who filed their loans in the extension offices of the Association to ensure that the members receive their loan proceeds on a timely manner;
• Releases cheques to suppliers as well as employees for cash advances, reimbursement or other operational expences to efficiently carry out payment and reimbursement transactions;
• Prepares cash replacement by encoding  payee details and printing the cheques to be replaced for telegraphic transfer to the partner Bank;
• Checks loan vouchers to be released based on the teller's validation to ensure that all loan vouchers validated are completely received by the disturbing unit;
• Detached cheques and sorts loan vouchers in order to easily send the copy of the vouchers to the Extension Offices;
• Sorts cheques based on the transmittal report for the submission to the partner Bank;
• Prepares Bank Certification request of member;
• Prepares check for transfers and funds to another Bank;
• Performs batch process of daily loan transactions for credit to members account;
• Uploads to partner bank portal the ff. mobile banking request, net loan proceeds;
• Perform other tasks that may be assigned from time to time.

Qualifications:

• Candidate must possess at least a Bachelor's Degree in Finance, Accounting, Business Administration, or any related field.
• 1 to 2 years of experience in bank tellering
• Proficient in MS Office applications (Excel, Word, and Outlook).
• Strong numerical accuracy and attention to detail.
• Excellent customer service and communication skills.
• Ability to handle cash transactions efficiently and securely.
• Must be trustworthy, organized, and able to work effectively under pressure.