Customer Care Associate

8 hours ago

Cubao, National Capital Region, Philippines Servimax Technologies Inc. Full time

About us

Servimax Technologies, Inc. is a leading service provider in the Philippines which focuses primarily on after sales support and repair services for consumer electronic products and mobile devices. Established in 2003, Servimax has evolved from being a small service center in Gilmore to one of the preferred Authorized Service Partner for top IT Distributors and Brands in the country. You can visit our website at or Facebook page at

Qualifications & experience

  • Candidate must possess at least a Bachelor's Degree in Computer Science, Information Technology or its equivalent.
  • Must have good oral and written communication skills.
  • Customer service-oriented, flexible, hard working and focused.
  • Must be a good team player.
  • Must be organized and with keen attention to details.
  • Experience in dealing with customers/dealers directly is a plus.
  • Experience working in service centers is a plus.

Tasks & responsibilities

  • Will act as the primary contact person with dealers and customers.
  • Will be in-charge of timely coordination of the status of our products.
  • Will be in-charge of handling and circulation of the documents.
  • Will do status reports and others that are required by the immediate head.
  • Will handle phone and email coordination and support to the customers.

Benefits

  • Direct Hiring
  • Regular Working Hours
  • Job Regularization
  • Perfect Attendance Bonus
  • Employee Referral Program
  • Health Card / HMO
  • Personal Accident Insurance
  • Profit Sharing (Non-sales) / Commissions (Sales)
  • Convertible Vacation / Sick Leaves
  • Car Plan (for tenured Supervisors & Managers)

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