EUC Fulfillment Scheduler

2 days ago

Manila, National Capital Region, Philippines Capgemini Full time $104,000 - $130,878 per year
Role Description
  • Utilization of Service Now dashboard to drive upcoming requests to conclusion.  
    • This includes: New hires, Break fix replacements, Loan devices Refresh, additional devices, and peripherals
  • The schedular is responsible to ensure that the total number of appointments in each region is manageable by their EUC colleagues
    • White time must also be a key part of the above, to ensure if needed EUC have the capability to schedule any urgent requests from Cast Members and Customer Management
  • Collaborate with all EUC teams (as above) to deploy assets promptly and within SLA / KPI
  • Exceptional communication skills, both verbal and written.  The scheduler role has many interfaces, including the EUC TC's, Imager, Logistics, Techs and Supervisors and Managers
  • Oversight of the end-to-end business need.  Stock availability, stock picking, imaging, logistics to scheduling appointment with Cast Member
  • Excellent tool management.  Service Now updates must be complete and accurate to allow success of this service, therefore attention to detail is key
Role Requirements
  • Minimum of 3 years' experience of working with IT equipment and IT systems
  • Minimum of 3 years' experience with Windows and Office products
  • Experience with Asset Management & Ticket monitoring systems (Service Now)
  • Proficient in MS Office Suite 365
  • Strong customer service skills (in-person and written)
  • Effective communication skills (in-person and written)
  • Ability to work under minimal supervision
  • Ability to work and multitask in a fast-paced and deadline-driven environment
  • Ability to manage a high volume of requests efficiently
  • Detail Oriented – ensure admin activities are completed, follow direction and processes
  • Preferred experience in procurement management and purchase order tracking
  • Knowledge of warehouse inventory management processes is a plus
  • Must be amenable to work on graveyard shifts and hybrid set-up in Mall of Asia Business Complex, Pasay

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