Product Owner

Department
Digital Experience

Employee Type
Probationary

POSITION: PRODUCT OWNER
CATEGORY: DIGITAL
At Cebu Pacific, we embrace challenges head-on, staying at the forefront of innovation through agile technology, data-driven insights, and a relentless focus on customer and operational excellence. A career with our Digital Team offers you the opportunity to shape the future of air travel—whether by developing cutting-edge digital products, harnessing the power of analytics, or driving impactful projects that enhance passenger experiences and streamline operations. We don't just build technology—we create experiences and innovations that inspire and redefine the future of travel. Be part of this exciting journey and let your expertise take flight as a moment maker in the ever-evolving field of Digital as a Product Owner. Visit our careers site to learn more about how your moment matters at Cebu Pacific: Cebu Air, Inc.

JOB DESCRIPTION:
The Product Owner is responsible for defining product functionality and gathering business requirements in collaboration with cross-functional teams, including Ancillary, Revenue Management, Pricing, Treasury, and IT. The role involves using customer insights from surveys, complaints, market research, and analytics to enhance the digital customer experience. The Product Owner works closely with the UX/UI team to drive digital transformation, creating user stories and acceptance criteria, ensuring that usability principles are incorporated. They manage the iteration plan and feature roadmap on a quarterly basis, ensuring that user stories are well-defined and ready for upcoming sprints. Additionally, the Product Owner conducts UAT to verify functionality, monitors the sprint backlog, resolves issues or bugs with the ITCC and Solutions Support teams, and evaluates the success of enhancements through collaboration with other teams. Keeping an eye on competitor products and industry trends, the Product Owner identifies opportunities to further improve customer experience through digital innovation.

DUTIES AND RESPONSIBILITIES:

• Defines the functionality, gathers business rules/ requirements in coordination with other teams, e.g. Ancillary, Revenue Management, Pricing, Treasury and IT.
• Understands customer needs through surveys, complaints, market research, user research and analytics to improve the digital customer experience.
• Drives improvements in user experience by working with the UX/UI Team to push digital transformation and adoption.
• Works with Solutions and Technical Architects, Lead Developers, Scrum Masters and Project Managers to design and deliver new features and enhancements that improve customer engagement and satisfaction.
• Creates user stories (and acceptance criteria) and ensures that business requirements, functionality and basic usability principles are incorporated.
• Maintains the flow of story elaboration, ensures that user stories are groomed and moved to ready more than 2 weeks prior the sprint.
• Creates the iteration plan and features roadmap on quarterly basis for the assigned products and processes/ experiences on assigned digital channels.
• Monitors and evaluates the sprint backlog of the assigned channel; and recommends improvements through sprint retrospective meetings.
• Conducts UAT in terms of functionality and business requirements.
• Ensures that features are working, and experiences are improved.
• Requests and evaluates the outcomes/ reports of the improved experiences from other teams e.g. Analytics, Ancillary, etc. and coordinates again with the Commercial Team on the next steps, if any.
• Ensure resolution of issues and bugs in production, through working with the ITCC and Solutions Support teams.
• Keeps abreast of competitor products and industry trends, look for opportunities and drive the use of digital technology to further improve the digital customer experience.

QUALIFICATIONS:
Educational Background:
Must be a graduate of a bachelor' degree - ideally in computer science, information technology, business management and similar fields

Work Experience:
Must have at least 1 year experience in digital product management, business analyst roles, and the like
Skills:
- Must have experience working in an Agile Scrum environment.

• Has a passion for mobile, internet, and other emerging technologies.
• Usability, Product Management and Design Thinking backgrounds are a plus.
• Strong analytical, prioritization, planning and problem-solving skills.
• Excellent organizational and time management skills.
• Creative thinker with a vision.

Why Join Us:

• We are the first Great Place to Work certified airline in Southeast Asia.
• We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.
• Be part of a forward-thinking team that values innovation and continuous improvement.
• Play a key role in developing and nurturing the talents that drive our success.
• Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.
• Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners
• Be assured of comprehensive healthcare coverage upon hire.

Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace flexibility arrangement.
Your moment matters. Be a Moment Maker

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process, nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at Cebu Pacific LinkedIn for reference
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Experience Range Range (Years)
0 - 0 years

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