Operations Manager

2 weeks ago

Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱40,000 - ₱120,000 per year

Job Overview

The Operations Manager will oversee a designated Operations Department, handling daily global operations and ensuring the successful delivery of products and services. Key duties include optimizing turnaround times, ensuring compliance with SLAs, driving revenue growth and recognition, and managing expenses, costs, and margins. The Manager will also be responsible for achieving monthly, quarterly, and yearly financial goals, maximizing overall profitability, improving customer interactions, and enhancing efficiency and effectiveness metrics.

Job Role & Responsibilities

  • To deliver to the client - metrics of productivity, quality, and time
  • Day to day management and oversight of the business unit's functioning out of the Philippines operating center
  • Running the "Centre of Excellence" delivery ops for production across Philippines
  • Maintaining Client Service Level Agreement Standards (SLA's) & client satisfaction
  • Work with Operations and Relationship Managers to identify the client's needs and implement processes and procedures to meet those needs
  • Assess technology needs related to the management, service and quality measurements and related reporting capabilities for internal and customer use
  • Maintain internal policy and procedures for management
  • Communicate policies, procedures, and industry changes to Affiliate Network
  • Review and suggest computer system improvements to technical staff and work to implement
  • Implement internal and external procedures and continually update processes to ensure maximum customer satisfaction and efficiency at the lowest cost
  • Prepare and deliver performance reviews, coaching, and discipline when necessary
  • Hire, train, develop, and motivate staff
  • Perform other operational duties as requested

Qualifications & Experience

  • Bachelor's degree in Business, Finance, or other related fields.
  • Excellent written and oral communication skills
  • 6+ years of experience in a leadership role for contact centers, Mortgage Domain
  • Strong information analysis and ability to interpret capabilities (ability to present detailed technical analysis, assumptions, and recommendations succinctly)
  • Exceptional problem solving, task prioritization, follow-up, and quick learner
  • Ability to work in a fast-paced, high-pressure environment with dedication, passion, and motivation
  • Good exposure to MS Office (Excel and PPT)
  • Confidence and skillful negotiating skills
  • Experience starting up a new business in BPO – preferably in BFSI industry a plus
  • Able to work either in Mandaue or Cebu City site.

Benefits

  • Competitive Base Pay
  • Paid Holidays
  • HMO Benefits
  • Group Life Insurance
  • Excellent Growth and Advancement Opportunities

  • Operations Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines TalentHero Full time ₱1,500,000 - ₱2,500,000 per year

    Position:Operations ManagerLocation:Cebu, Philippines (On-site)Start Date:January 2026Employment Type:Full-timeAbout the RoleWe are looking for an experiencedOperations Managerto oversee and lead a growing team in Cebu. The ideal candidate has progressed through the ranks—from Team Lead to Operations Manager—and brings a strong track record of managing...

  • Operation Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines FiberHome Phils., Inc. Full time ₱60,000 - ₱120,000 per year

    · Provides operational and strategic direction to the diverse workforce for the installation and maintenance project all over Cebu, both copper and fiber services in the residential and business establishments.· Assumes operations management from concept to implementation phase for communications initiatives; routine inspection and audit of service...

  • Operations Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines QQENGLISH Full time ₱600,000 - ₱800,000 per year

    Seize Your Next Leadership Role Operations Manager Wanted Are you a proven leader and an organizational powerhouse ready to tackle a high-impact role? QQ English is looking for a dynamic Operations Manager to be the engine that drives our successAre You Our Ideal Candidate?If you meet these core requirements, we encourage you to apply:Your Foundation:...

  • Operations Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines ActivationMachine, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    About the roleActivation Machine Inc.', a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the North Mindanao region. As the Operations Manager, you will play a pivotal role in driving operational excellence, fostering team development, and ensuring...

  • Operations Manager

    1 week ago

    Cebu City, Central Visayas, Philippines Activation Machine Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    About the role Activation Machine Inc.', a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the North Mindanao region. As the Operations Manager, you will play a pivotal role in driving operational excellence, fostering team development, and...

  • Operations Manager

    1 week ago

    Cebu City, Central Visayas, Philippines AMI Group Full time ₱312,000 - ₱480,000 per year

    About the roleActivation Machine Inc., a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the North Mindanao region. As the Operations Manager, you will play a pivotal role in driving operational excellence, fostering team development, and ensuring...

  • Operations Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Viventis Search Asia Full time ₱500,000 - ₱1,500,000 per year

    TheOperations Manager (Branch Manager)is responsible for the overall management and performance of the dealership branch, ensuring exceptional customer experience, operational efficiency, and compliance with luxury brand standards. This role leads Sales, Aftersales, and Administrative teams to achieve business objectives while upholding the prestige,...

  • Operations Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines ContactPoint360 Full time ₱1,200,000 - ₱2,400,000 per year

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just...

  • operations manager

    1 week ago

    Cebu City, Central Visayas, Philippines DERMCARE GROUP OF COMPANIES Full time ₱900,000 - ₱1,200,000 per year

    Monitors Area Managers/Branch Managers who need skill upgrading, advanced knowledge on problem solving, decision making, customer relationship management, negotiation skills, sales and marketing skills, people management, etc.Conducts coaching/mentoring for Area Managers/Branch Managers to enhance this knowledge/skills and overall competencies to deliver...

  • Operations and Sales Manager

    1 week ago

    Cebu City, Central Visayas, Philippines HIGHPOINT PROPERTY VENTURES IND. CORP. Full time ₱1,200,000 - ₱2,400,000 per year

    HIRING: OPERATIONS AND SALES MANAGER (Heavy Equipment Division)Locations: Naga City & Cebu CitySend your application to: About the RoleWe are looking for a dynamic Operations and Sales Manager who will take full ownership of the Heavy Equipment Division, managing and maximizing the utilization of all units used in Horizontal and Road Projects — such as...