Current jobs related to Customer Service Representative-PHL - th Floor Unit K Global Plaza Luxury Residences Manila - Cryoport, Inc.
-
Operations Support Supervisor QMCC
2 weeks ago
th Floor Unit K Global Plaza Luxury Residences, Manila, Philippines Cryoport, Inc. Full time ₱40,000 - ₱80,000 per yearCRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation,...
-
Program Manager
2 weeks ago
th Floor Unit K Global Plaza Luxury Residences, Manila, Philippines Cryoport, Inc. Full timeCRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation,...
-
Customer Service Representative
1 week ago
Bonifacio Global, Metro Manila, Philippines UNO Adventure & Holidays Full timeAbout the role As a Customer Service Representative at UNO Adventure & Holidays', you will play a vital role in delivering exceptional customer experiences. In this full-time position based in Bonifacio Global City Taguig City Metro Manila, you will be the first point of contact for our valued customers, handling a wide range of inquiries and ensuring their...
-
Customer Service Representative
2 days ago
Bonifacio Global, Metro Manila, Philippines StaffSmart Outsourcing Full timeAbout the role We are looking for a Customer Service Representative - Non-Voice to join our team at StaffSmart Outsourcing. This is a full-time role based in Taguig City. As a Customer Service Representative, you will be responsible for providing high-quality support to our clients, ensuring their online content meets the required standards.What you'll be...
-
Ethics & Privacy Sr Mgr (PHL)
2 weeks ago
PHL-Taguig City-Alliance Global Tower, th Ave, Corner th St, Uptown Bonifacio, Philippines Carelon Global Solutions Full time ₱1,500,000 - ₱2,500,000 per yearPosition Title:Ethics & Privacy Sr Mgr (PHL)Shift:Job Description:Responsible for coordinating/facilitating Enterprise ethics and privacy activities and initiatives across CGS Philippines. Primary duties may include, but are not limited to: Performs complex-level risk assessments to determine areas at potential risk, conducts the most complex ethics and...
-
Customer Service Representative
2 days ago
Bonifacio Global, Metro Manila, Philippines Ubiquity Full timeCustomer Service RepresentativeBGC, Taguig, PhilippinesAt Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As a Customer Service Representative, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.What...
-
Customer Service Representative
2 weeks ago
Bonifacio Global, Metro Manila, Philippines Probe CX Full time ₱15,000 - ₱30,000 per yearProbe CX in BGC, Taguig City, is seeking customer service representatives. If you're eager to learn, grow, and build a fulfilling career, and you don't have prior BPO experience, this is the perfect opportunity to jumpstart your career in customer service. We are on the lookout for candidates who are:At least a high school graduate, college undergraduate,...
-
Customer Service Representative
7 days ago
The Curve BGC th Floor Taguig City, Philippines Probe Group Full timeJob Summary1.Interact with mobile customers thru voice or livechat channel to provide:Accurate information about plans and servicesAssist in activating or cancelling their serviceHelp in setting up or updating their accountAnswer basic trouble shooting and billing concerns. Obtain complaint details. Promote and educate customers about self-service options....
-
Customer Service Representative
1 week ago
Manila, National Capital Region, Philippines PureWay Compliance, Inc Full timeAbout the CompanyPureWay Compliance, Inc. is a U.S.-based medical waste management and compliance company that helps healthcare providers nationwide stay safe, compliant, and environmentally responsible. We are looking for a skilled and motivated Customer Service Representative to join our growing team. Job DescriptionAs a Customer Service Representative,...
-
Customer Service Representative
3 weeks ago
Metro Manila, Philippines Lexie Business Staffing Full timeWE’RE HIRING: Customer Service Representative Location: Makati Salary: Earn up to ₱27,000 Job Overview: We are looking for passionate and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will handle customer inquiries, provide accurate information, and ensure excellent service delivery. Whether you...
Customer Service Representative-PHL
2 weeks ago
Cryoport, Inc. is redefining temperature controlled supply chain support for the life sciences industry by continually broadening its platform of solutions, serving the biopharma, reproductive medicine and animal health markets.
JOB TITLE: Customer Service Representative (Tempo)
Overall Mission
The Customer Service Representative (Tempo) provides direct support to the Operations Support Specialist by ensuring accuracy and timeliness in order management and vendor coordination. This role focuses on monitoring pick-ups by Local Service Providers (LSPs) and vendors, promptly identifying and correcting errors, and assisting with order bookings and job processing. By maintaining close communication with vendors and internal teams, this position helps safeguard service reliability and contributes to smooth day-to-day operations.
Main Contribution - Key Responsibilities
- Verify jobs picked up by LSPs/vendors and immediately notify them of any incorrect or incomplete pick-ups.
- Support the Operations Support Specialist in order management activities, including booking and uploading jobs into the system.
- Assist in monitoring job statuses across countries to ensure timeliness and accuracy of execution.
- Maintain clear communication with LSPs, vendors, and internal teams to address discrepancies and avoid delays.
- Escalate issues to the Operations Support Specialist or Supervisor as required to ensure resolution.
- Provide general operational support to ensure service levels and customer requirements are consistently met.
Organizational Position
Manager's Position Operations Support Supervisor
Location Manila, Philippines
Interface
Internal
Operations Team
External
Local Vendors of Global Control Tower accounts
Required Skills
Profile (experience/ education)
Education: Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field is preferred. Equivalent operational experience may also be considered.
Experience: 0–2 years of experience in logistics coordination, order management, or administrative support. Internship or project-based experience in logistics or supply chain is an advantage.
Technical Proficiency: Basic proficiency in MS Excel, Google Sheets, and logistics/transportation management systems. Willingness to learn and adapt to DHLE systems and processes.
Operational Skills: Strong attention to detail with the ability to verify pick-up records, manage bookings, and ensure accurate job uploads.
Analytical Ability: Capable of reviewing order and pick-up data, identifying discrepancies, and providing timely updates or corrections.
Communication: Clear and professional written and verbal communication skills to coordinate with Local Service Providers (LSPs), vendors, and internal stakeholders.
Problem-Solving & Escalation: Ability to recognize issues quickly and escalate them to the Operations Support Specialist or Supervisor when needed.
Team Collaboration: Works cooperatively with Operations Support Specialists and supports team workflows in a fast-paced environment.
Adaptability & Reliability: Dependable in meeting deadlines and flexible in handling varying priorities within daily operations.
Language
Fluent in English Other foreign language proficiency is a plus
Specific Experience & Knowledge Required
- Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field is preferred. Equivalent practical experience may also be considered.
- 0–2 years of experience in logistics, supply chain operations, or administrative support, preferably involving booking, order management, or vendor coordination.
- Familiarity with shipment tracking, order processing, or vendor communication within a logistics environment is an advantage.
- Basic knowledge of booking systems or logistics management platforms, with willingness to learn DHLE tools and processes.
- Experience working with MS Excel, Google Sheets, or similar tools to maintain data accuracy and generate simple reports.
- Exposure to working with vendors, Local Service Providers (LSPs), or internal cross-functional teams to support operational activities is a plus.
- Understanding of escalation protocols and the importance of timely communication to ensure smooth operations.
Interpersonal skills ("Essential")
Attention to Detail: Demonstrates accuracy in verifying bookings, monitoring pick-ups, and updating records to avoid errors.
Clear Communication: Able to provide concise and professional updates to Local Service Providers (LSPs), vendors, and internal teams.
Team Collaboration: Works cooperatively with Operations Support Specialists and supports colleagues in daily operational tasks.
Customer Orientation: Keeps client requirements in mind when assisting with bookings and resolving issues, ensuring service reliability.
Problem-Solving Mindset: Identifies discrepancies quickly and escalates them appropriately for timely resolution.
Adaptability & Reliability: Maintains focus and accuracy in a fast-paced environment while being flexible with shifting priorities.
Professionalism: Displays responsibility, accountability, and respect in interactions with both internal and external stakeholders.
