Current jobs related to Customer Service Representative - Bonifacio Global Metro Manila - StaffSmart Outsourcing

  • Customer Service Representative

    1 hour ago

    metro manila, Philippines Cmx Connect Full time

    Job Description We are looking for Customer Service Representatives to assist clients with inquiries, provide accurate information, and resolve concerns across various channels. This role is ideal for individuals who enjoy helping others and thrive in a fast-paced environment. Key Responsibilities: Handle customer inquiries via phone, email, or chat Provide...

  • Customer Service Representative Travel Account

    1 hour ago

    Metro Manila, Philippines Bellsoftconnect Full time

    We are seeking Customer Service Representatives for a Travel Account to assist customers with travel inquiries, bookings, and related services. You will provide accurate information, support reservations, and ensure a seamless experience for travelers.

  • Customer Service Representative

    6 days ago

    Manila, National Capital Region, Philippines Remitly Full time

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...

  • Customer Service Representative

    6 days ago

    Eastwood Global One, Philippines Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer service representative

    3 weeks ago

    manila, Philippines WISERECRUIT CORP Full time

    Urgent Hiring!!!! We are looking for a Customer Service Representative WHY TO APPLY? * No experience needed * Training provided *Fast and smooth hiring process *Start right away once you're done QUALIFICATIONS: *Highschool Graduate( Old Curriculum)/ SHS Graduate *College Graduate/ Under Graduate *Must be 18yrs old *Must have atleast know basic communication...

  • Customer Service Representative

    6 days ago

    Manila, National Capital Region, Philippines NextSphere Full time

    About Us:Nextsphere Strategic Management Services is a leading HR and BPO solutions provider. We deliver high-quality recruitment, HR, payroll, and managed services across multiple industries globally. We are seeking a Customer Service Representative to join our dynamic team and uphold our commitment to exceptional client experiences.Key...

  • Customer Service Representative

    1 hour ago

    Quezon City Metro Manila, Philippines Orro Home Full time

    The Customer Service Representative (CSR) for E-Commerce is responsible for handling customer inquiries, resolving issues, and providing excellent support across multiple online channels. This role ensures a smooth shopping experience by assisting customers with orders, payments, shipping, returns, and product-related concerns. Key Responsibilities Respond...

  • Customer Service Representative

    6 days ago

    Ortigas, Metro Manila, Philippines Private Advertiser Full time

    Job description:ResponsibilitiesMonitoring performance of Customer Service agents.Creating an inspiring team and working environment with an open communication to all subordinates.Planning, evaluating, implementing, and continually improving all aspects with customer accounts through open and interacting communication.Ensuring agents are providing accurate,...

  • Customer Service Representative

    6 days ago

    Manila, Manulife Business Processing Services, Philippines Manulife Full time

    Position ResponsibilitiesAnswer incoming customer calls regarding policy / contract information, issues, service questions and general client concernsDeliver excellent customer service by accurately and efficiently answering customer inquiries and requestResolve or negotiate "win-win" solutions to caller issues directly or by consulting with appropriate...

  • Customer Care Professional

    6 days ago

    Bonifacio Global, Metro Manila, Philippines American Express International Inc. Full time

    Customer Care Professional - US Small Business Servicing#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest Group At American Express, our...

Customer Service Representative

7 hours ago

Bonifacio Global Metro Manila, Philippines StaffSmart Outsourcing Full time

About the role

We are looking for a Customer Service Representative - Non-Voice to join our team at StaffSmart Outsourcing. This is a full-time role based in Taguig City. As a Customer Service Representative, you will be responsible for providing high-quality support to our clients, ensuring their online content meets the required standards.

What you'll be doing

  1. Reviewing and moderating user-generated content to ensure it adheres to our clients' community guidelines and standards
  2. Identifying and escalating content that violates policies or poses potential risks
  3. Providing prompt and courteous responses to customer inquiries and feedback
  4. Maintaining accurate records and documentation of all customer interactions and content moderation activities
  5. Collaborating with the broader team to identify areas for process improvement and policy refinement
  6. Contributing to the development and implementation of content moderation strategies and best practices

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to handle complex customer inquiries with empathy and professionalism
  2. Strong attention to detail and the ability to consistently apply content moderation guidelines and policies
  3. Familiarity with online communities, social media platforms, and user-generated content
  4. Proven problem-solving and critical thinking skills to assess and respond to a variety of content-related issues
  5. Ability to work collaboratively in a team environment and contribute to continuous improvement initiatives
  6. Proficiency in English, both written and verbal

What we offer

At StaffSmart Outsourcing, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Generous paid time off and holiday leave
  3. Opportunities for professional development and career advancement
  4. Collaborative and inclusive work culture
  5. Discounts on various products and services

About us

StaffSmart Outsourcing is a leading provider of high-quality outsourcing solutions, specialising in customer service, content moderation, and business process outsourcing. We pride ourselves on our commitment to excellence, innovation, and the well-being of our employees. Join our team and be a part of our continued success story.

Apply now for the Customer Service Representative - Content Moderation role at StaffSmart Outsourcing.