Customer Service Representative

7 hours ago

Bonifacio Global Metro Manila, Philippines StaffSmart Outsourcing Full time

About the role

We are looking for a Customer Service Representative - Non-Voice to join our team at StaffSmart Outsourcing. This is a full-time role based in Taguig City. As a Customer Service Representative, you will be responsible for providing high-quality support to our clients, ensuring their online content meets the required standards.

What you'll be doing

  1. Reviewing and moderating user-generated content to ensure it adheres to our clients' community guidelines and standards
  2. Identifying and escalating content that violates policies or poses potential risks
  3. Providing prompt and courteous responses to customer inquiries and feedback
  4. Maintaining accurate records and documentation of all customer interactions and content moderation activities
  5. Collaborating with the broader team to identify areas for process improvement and policy refinement
  6. Contributing to the development and implementation of content moderation strategies and best practices

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to handle complex customer inquiries with empathy and professionalism
  2. Strong attention to detail and the ability to consistently apply content moderation guidelines and policies
  3. Familiarity with online communities, social media platforms, and user-generated content
  4. Proven problem-solving and critical thinking skills to assess and respond to a variety of content-related issues
  5. Ability to work collaboratively in a team environment and contribute to continuous improvement initiatives
  6. Proficiency in English, both written and verbal

What we offer

At StaffSmart Outsourcing, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Generous paid time off and holiday leave
  3. Opportunities for professional development and career advancement
  4. Collaborative and inclusive work culture
  5. Discounts on various products and services

About us

StaffSmart Outsourcing is a leading provider of high-quality outsourcing solutions, specialising in customer service, content moderation, and business process outsourcing. We pride ourselves on our commitment to excellence, innovation, and the well-being of our employees. Join our team and be a part of our continued success story.

Apply now for the Customer Service Representative - Content Moderation role at StaffSmart Outsourcing.

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