IT Support Specialist, Senior

An IT Support Specialist, Senior is required to provide Tier 0 to Tier 2 technical support assistance and troubleshooting to all company Professionals. Support will be provided remotely via voice and/or email. This support will include remote assessment and resolution of problems, proper routing and escalation of problems within the IT organization and, in general a contribution to the successful use of Information Technology Services within the company.

What You Will

Need? Basic Qualification:Knowledge in the following areas:Windows and macOSOffice 365Active DirectoryExchange AdministrationWired and Wireless ConnectivityVPNFile ShareMalware RemediationExpert technical knowledge of concepts and principles in respective industry or discipline. Ability to bring up new technology, ability to learn and utilize with minimal training.

Industry certifications related to technology supported. Problem solving and analytical skills. In-depth understanding of different technology related to the services to be supported.

Strong interpersonal skills must be able to interact with personnel in multiple business roles across the globe. Excellent English verbal and written communication skills. Experience in Vendor Management.

Amendable to work on Rotating Schedule and hybrid work setup. What Will

Put You Ahead? Preferred Qualification:Project management certifications.

Experience in Cloud Computing. Experience on ITIL framework specifically Incident management, change management and problem management. ITIL certification(s).

A Day In A Life Typically Requires:Requires coverage during standard operating hours as well as on-call support if needed. Able to drive/lead Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users.

Able to drive/lead analysis of software, hardware and business applications functionalities and issues. Able to lead analysis and repair of software, hardware and/or business applications incidents. Coordination with vendors in the troubleshooting and resolution of incidents.

Provide quality answers and follow-up to customers in a timely manner. Able to lead analysis of root causes and research appropriate references (people/materials). Drive use of systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.

Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing. Able to lead projects within various functional areas of IT.Office-based providing remote support. About InforInfor is a global leader in business cloud software products for companies in industry specific markets.

Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

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