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Senior Deal Support Specialist

3 weeks ago

Manila, National Capital Region, Philippines beBeeCompliance Full time $35,000 - $70,000

Job Role Overview

We are seeking a senior specialist to support our commercial operations, focusing on deal velocity and compliance.

This role requires a detail-oriented professional with a passion for process improvement and problem-solving skills.

  • Fulfill sales orders and complex deals efficiently, ensuring accuracy and adherence to company policies.

  • Collaborate closely with the sales team as a trusted advisor, providing expert guidance on contract compliance, deal structure, and internal approval processes.

  • Proactively engage with cross-functional teams like Finance, Legal, and Revenue Recognition to expedite urgent and exceptional deals.

  • Analyze and resolve pre-signature inquiries and sales-related support tickets to maintain a smooth deal flow.

  • Contribute to root cause analysis for escalated deals to prevent future roadblocks.

  • Monitor individual performance metrics (SLAs) to ensure timely and high-quality service delivery.

  • Participate in ad-hoc projects focused on data analysis and process improvement under senior team member guidance.

Requirements

  • 2-4 years of experience in sales operations, order management, billing, or deal desk support within BPO, IT, or software industries.

  • General knowledge of sales cycle processes and contract compliance.

  • Demonstrated proficiency with CRM tools, especially Salesforce.

  • A keen eye for detail, strong organizational skills, and commitment to accuracy.

  • Excellent communication and collaboration skills, working effectively with various stakeholders.

Benefits and Perks

We offer flexible work arrangements, a dynamic team environment, and opportunities for growth and development.

About Us

We are a global leader in customer service software, dedicated to delivering innovative solutions that bring calm to chaotic customer service environments.