IT Service Desk

2 days ago

Quezon City, National Capital Region, Philippines Afni, Inc. Full time $40,000 - $80,000 per year

Description
Position Purpose:
The Help Desk Analyst is the first point of contact for technology incidents and service requests submitted by Afni personnel. Under general supervision, provides Tier 1 phone and email support to end-users for employee access, password resets, desktop computers, servers, custom applications, and hardware. The incumbent may interact with network and server services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. The incumbent also attends staff meetings, participates in miscellaneous projects, assists with knowledge capturing, basic monitoring of Afni's technical environment, and complies with Outage processes when required.

Responsibilities:

  • Provides first level support to internal customers for IT related services supported by the Afni IT Department, properly documents incident into the support system, uses a knowledgebase and attempts to resolve (PC, LAN, Network, and Voice) before referral to second level analyst; interacts with clients regarding incidents affecting or resulting from client applications; ensures all department SLAs are met with incidents.
  • Tracks open tickets, identifies missing knowledge articles during calls/ticket processing and initiates creation; updates the customer on the progress until resolution is reached; closes incidents and requests in support system upon resolution.
  • Monitors and analyzes the status of the AFNI infrastructure and systems and reports issues to management; Evaluates and notify appropriate personnel and document outages as they occur.

Requirements
Minimum Job Requirements (Education, Experience, Skills):

  • High school diploma and at least one-year relevant experience is required.
  • Experience using Microsoft Office products is required. Microsoft Certified Professional, A+ certification, Network + certification is preferred.
  • Strong customer service skills.
  • Demonstrated strong written, interpersonal and verbal communication skills.
  • Demonstrated ability to handle to multiple tasks with attention to detail and meet deadlines simultaneously.
  • Strong organizational and prioritization skills.
  • Exceptional interpersonal skills (negotiation, team building, positive thinking, can-do attitude and job flexibility).

  • Service Desk

    2 days ago

    Quezon City, National Capital Region, Philippines Actionlabs IT Services Full time ₱4,800,000 - ₱6,000,000 per year

    Pay: ₱30, ₱50,000.00 per monthJob description:Job descriptionBachelors degree in IT, CS, or any Computer related courses only3 years of experience as Technical / Helpdesk /3 years of experience in CITRIX/ CLOUDExperience in handling Infrastructure (network & servers) and Application (system, application and cloud) issuesFollow ITIL Practices (Incident &...

  • IT Service Desk

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱400,000 - ₱480,000 per year

    Qualifications:Must have 1 year experience as IT Service Desk or TSR orMust have 3 years experience as IT Service Desk or Help DeskHas experience using ServiceNow (Snow) and Active DirectoryProficient using Microsoft Outlook, Microsoft 365 and MS TeamsHas experience in software and hardware troubleshooting, VPN and CitrixExcellent English communication...

  • it service desk

    2 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱40,000 per year

    URGENT HIRING FOR IT SERVICE DESK INITIAL & FINAL VIRTUAL PROCESS ONLY NO ASSESSMENT START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE (SITES AVAILABLE):ETON CENTRIS, QUEZON CITYMCKINELY, TAGUIG CITYPOSITION: IT SERVICE DESKSHIFT: SHIFTING SCHEDULEJOB DESCRIPTION:Ensure timely response of all the tickets raised by the client end user.Provide basic in-house...

  • IT Service Desk

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱36,000 - ₱40,000 per year

    KINDLY READ THE FOLLOWING DETAILS BEFORE SENDING YOUR APPLICATIONTO QUALIFIED, MUST HAVE THE FF:- Not less than 1 year Service Desk International Experience- Must have BPO Experience- Previous salary is not more than the maximum offer- Expected salary must be aligned with the offer range- Must be residing/ accessible to Quezon City ( Max of 60-90 mins travel...

  • Information Technology Service Desk Team Lead

    2 days ago

    Quezon City, National Capital Region, Philippines ActionLabs IT Services Phils. Corp Full time $40,000 - $60,000 per year

    Job Title: Service Desk Team LeadWe are seeking aService Desk Team Leadwith strong customer service skills and a solid technical foundation to join our dynamic IT team. The ideal candidate will be responsible for providing first-level support to end-users through various communication channels, including email, phone, chat, and walk-ins.Key...

  • IT Service Desk

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time ₱40,000 per year

    IT Service DeskLocation: Onsite, Shifting/Night shift – Quezon CityTake the next step in your IT career with our Service Desk team. In this role, you will serve as the first point of contact for technical concerns, supporting global clients with troubleshooting, account management, and system-related issues. You will play a vital role in maintaining smooth...

  • IT Service Desk

    2 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱38,000 - ₱42,000 per year

    IT Service Desk Hiring | Urgent Hiring | Virtual InterviewService Desk Analyst Responsibilities:Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via chat, email and phone.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service...

  • IT Service Desk

    4 weeks ago

    Quezon City, National Capital Region, Philippines Strategic Networks, Inc. Full time

    IT Service Desk (Taguig, Makati, Quezon City)IT Service Desk (Taguig, Makati, Quezon City)BackIT Service Desk (Taguig, Makati, Quezon City)Highlighted">Skills: Ticketing, Remote, Communication Skills, Technical SkillsQuezon City - National Capital Region (NCR)Posted on May 23, 2024Job DescriptionJob Description:- Act as a first point of contact (inbound and...

  • IT Service Desk

    2 days ago

    Quezon City, National Capital Region, Philippines Nezda Global PH Full time ₱360,000 - ₱480,000 per year

    URGENT HIRING: IT SERVICE DESK2 Interviews Only via MS Teams. Earn Up to PHP 40,000 MonthlyPosition: IT Service DeskLocation: Eton Centris, Quezon CityWork Setup: Onsite | Night ShiftStart Date: September 2025Qualifications.At least a High School GraduateMinimum of 2 years IT Service Desk experience in an international/BPO settingProficient in ServiceNow and...

  • Service Desk

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱261,000 - ₱318,000 per year

    Qualifications:Minimum of 1 year service desk experienceMust have a strong background in ServiceNow (SNOW) & Active Directory (AD)VPN, CITRIX, HARDWARE, SOFTWARE, MICROSOFT OUTLOOKEducation:HS grad (Old Curriculum)SHS GRAD2 yrs Assoc GradCollege Grad (As long as they can provide diploma)Job Types: Full-time, PermanentPay: Php26, Php33,000.00 per...