Assistant Senior IT Service Desk

4 days ago

Manila, National Capital Region, Philippines Asticom Technology Inc Full time $104,000 - $130,878 per year

Job Responsibilities:

Team Leadership:


• Supervise, coach, and develop a team of Service Desk Analysts.


• Set clear performance expectations and provide regular feedback.


• Conduct performance reviews and address performance issues as needed.


• Foster a positive and collaborative team environment.

Service Delivery:


• Ensure timely and effective resolution of IT incidents and service requests.


• Monitor service desk performance metrics and identify areas for improvement.


• Implement service desk best practices and processes.


• Maintain high customer satisfaction levels.

Incident and Problem Management:


• Oversee incident management processes, ensuring proper triage, escalation, and resolution.


• Identify recurring problems and initiate problem management activities.


• Work with other IT teams to resolve complex incidents and problems.

Communication and Collaboration:


• Act as a liaison between the service desk and other IT teams.


• Communicate effectively with end-users, keeping them informed of incident status and resolution progress.


• Collaborate with IT management on service desk strategies and initiatives.

Knowledge Management:


• Maintain and update the service desk knowledge base.


• Ensure service desk analysts have access to the information and resources they need to resolve issues effectively.


• Promote a culture of knowledge sharing within the service desk team.

Leadership & Management:


• Team Leadership


• Performance Management


• Delegation & Empowerment

Technical Skills:


• Service Desk Tools


• Technical Troubleshooting

Communication & Interpersonal Skills:


• Clear & Concise Communication


• Active Listening


• Customer Service Orientation


• Conflict Resolution

Problem-Solving & Analytical Skills:


• Analytical Thinking


• Problem-Solving


• Decision-Making.


• Data Analysis

  • Service Desk Agent

    4 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time

    Employer: An MSP company located in Burbank, California, USAWork Setup: RemoteWorking schedule: Pacific Standard Time (Days & Time: TBD)Salary: $1,200 - $1,300 monthlyBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Requirements:Strong...

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

    POSITION PURPOSEThe Site Support Technician role encompasses all service desk support functions as well as site systems support within the PBA Technology managed service remit, including but not limited to managed retail pharmacies, managed medical centres, and managed EBOS Group corporate entities.Provide support to the Service Delivery Team Lead, ensuring...

  • Senior Service Desk Engineer 24/7

    1 week ago

    Manila, National Capital Region, Philippines Zenzero Full time ₱1,200,000 - ₱2,400,000 per year

    The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on...

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱32,000 - ₱40,000 per year

    We are hiring 100 Service Desk that can START ASAP, on the following site:[ ] Mckinley, Taguig[ ] Quezon Avenue, Quezon CityMckinley Taguig - up to 32K Package + night differential[ ] College Undergraduate with 1 year IT Service Desk experience[ ] Amenable to attend one day onsite process ASAP - Same day JO[ ] CAN START ASAP[ ] Willing to be assigned on a...

  • IT Service Desk Agent

    4 days ago

    Manila, National Capital Region, Philippines Nordic Global Full time ₱150,000 - ₱250,000 per year

    Make a difference. Be happy. Grow your career.*IT Service Desk Agent I*The IT Service Desk Agent provides level 1 support to organizations by answering, calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.KeyResponsibilitiesProviding a high level of professionalism and...

  • Service Desk Engineer

    4 days ago

    Manila, National Capital Region, Philippines New Era Technology Full time ₱900,000 - ₱1,200,000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...

  • Service Desk Engineer

    4 days ago

    Manila, National Capital Region, Philippines New Era Technology PH Full time ₱30,000 - ₱60,000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era,...

  • Service Desk Engineer

    4 days ago

    Manila, National Capital Region, Philippines New Era Technology Full time ₱900,000 - ₱1,200,000 per year

    Join New Era Technology, wherePeople Firstis at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll...

  • Senior Executive Assistant

    17 hours ago

    Manila, National Capital Region, Philippines Wing Assistant Full time ₱1,800,000 - ₱2,400,000 per year

    Company Overview Wing Assistant is the world's most exclusive provider of elite executive assistants. We connect top-tier talent with the world's most influential leaders, including Fortune 500 CEOs, celebrities, and public figures. Our mission is to empower our clients to achieve more by providing them with world-class support and delegation expertise. ...