Support Supervisor
2 days ago
Company Description
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Role Description
This is a full-time, on-site role for a Support Supervisor located in Central Luzon, Philippines. The Support Supervisor will be responsible for supervising and managing a team of support agents, ensuring high-quality customer service, handling escalated customer inquiries, and driving performance metrics. Typical day-to-day tasks include monitoring team performance, providing training and development, conducting performance evaluations, and implementing strategies to improve customer satisfaction and operational efficiency.
Qualifications
- Supervisory and leadership skills, including team management and performance monitoring
- Customer service and support skills, including handling escalations and conflict resolution
- Training and development skills, including providing coaching and conducting performance evaluations
- Communication skills, including verbal and written communication and active listening
- Problem-solving and analytical skills, including identifying issues and implementing solutions
- Proficiency with customer service software and tools
- Ability to work in a fast-paced, dynamic environment
- Experience in a call center or customer service environment is a plus
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