Support Supervisor

2 days ago


San Fernando, Central Luzon, Philippines iQor Philippines Full time ₱200,000 - ₱400,000 per year

Company Description

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Role Description

This is a full-time, on-site role for a Support Supervisor located in Central Luzon, Philippines. The Support Supervisor will be responsible for supervising and managing a team of support agents, ensuring high-quality customer service, handling escalated customer inquiries, and driving performance metrics. Typical day-to-day tasks include monitoring team performance, providing training and development, conducting performance evaluations, and implementing strategies to improve customer satisfaction and operational efficiency.

Qualifications

  • Supervisory and leadership skills, including team management and performance monitoring
  • Customer service and support skills, including handling escalations and conflict resolution
  • Training and development skills, including providing coaching and conducting performance evaluations
  • Communication skills, including verbal and written communication and active listening
  • Problem-solving and analytical skills, including identifying issues and implementing solutions
  • Proficiency with customer service software and tools
  • Ability to work in a fast-paced, dynamic environment
  • Experience in a call center or customer service environment is a plus

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