Tech Customer Spt Coordinator I

2 days ago

Iloilo City, Western Visayas, Philippines Remitly Full time $40,000 - $80,000 per year

Job Summary:

As a Technical Support Analyst II (TSAII), you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention. You will utilize multiple communication channels: telephone, e-mail and chat support using multiple CRMs.

Accountabilities:

  • With the customer's best interest in mind, the TSA shows outstanding problem solving and technical skills to effectively solve customer's question and / or technical challenge
  • Accurately document all customer interaction, research and resolution.
  • Acquire product knowledge to competently demonstrate the products and services we sell
  • Assist customers with installation of product user interface and site navigation.
  • Internal systems knowledge such as CRM, billing, admin tools, website and production systems.
  • Provide login, search, usability, and technical support for multiple proprietary products and services
  • Provide high quality customer support to internal and external customers via phone, email, and chat
  • Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers
  • Perform basic browser troubleshooting
  • Handle billing need such as payments, research, invoices, and usability of online billing tool
  • Escalate issues to second level team when necessary

Qualifications:

  • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
  • Strong customer focus to interact with customers
  • Problem Solving and basic technical skills
  • Excellent Customer Service skills.
  • Excellent written and verbal communication skills.
  • Ability to multi-task and handle incoming calls as well as emails
  • Customer Service / Team Player oriented
  • Professional attitude and positive demeanor at all times.
  • Ability to work independently on assigned projects.
  • Open to working weekends and shifting schedule
  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 months
  • Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
  • Must have a Successful or above rating in the last Enabling Performance cycle]
  • Knowledge in programming language a plus (but not required)

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

  • Tech Customer Spt Coordinator I

    3 weeks ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    Job SummaryAs a Technical Support Analyst IIJob SummaryAs a Technical Support Analyst II (TSAII), you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through...

  • Tech Customer Spt Coordinator I

    2 days ago

    Iloilo City, Western Visayas, Philippines RELX Group Full time $40,000 - $80,000 per year

    Job Summary:As a Technical Support Analyst II (TSAII), you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through highly engaging customer interactions while...

  • Customer Engagement Analyst I

    1 day ago

    Iloilo City, Western Visayas, Philippines LexisNexis Risk Solutions Full time

    .Customer Engagement Analyst I page is loaded## Customer Engagement Analyst Ilocations: Iloilotime type: Full timeposted on: Posted Todayjob requisition id: R100793The Customer Engagement Analyst is responsible for contacting customers twice during their yearly subscription to Elsevier products. The Customer Engagement Analyst shall help the Sales...

  • Product Support Specialist I

    5 days ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    OverviewLexisNexis ThreatMetrix is an enterprise solution for digital identity intelligence and digital authentication that is trusted by over 5,000 leading global brands to inform daily transaction decisions. By combining digital identity insights built from billions of transactions with leading analytic technology and embedded machine learning, our fraud...

  • Purchasing Officer I

    26 minutes ago

    Iloilo City, Western Visayas, Philippines DD Foods Inc Full time $70,000 - $120,000 per year

    ```htmlAbout the role We are seeking a motivated and detail-oriented Purchasing Officer I to join our team at DD Foods Inc' in Iloilo City, Iloilo. As a Purchasing Officer I, you will play a crucial role in our Manufacturing, Transport & Logistics operations, focusing on Purchasing, Procurement & Inventory management. This full-time position is an excellent...

  • Customer Care Representative

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Be One of Us - Cooee Inc Full time

    Customer Care Representative (E-Commerce)About the RoleWe have partnered with an Australian-based fashion brand known for beautifully crafted, packable sunhats made for travel and timeless elegance. Their commitment to exceptional customer service is as strong as their dedication to quality and design.As an E-Commerce Customer Care Representative, you'll be...

  • Customer Care Representative

    2 days ago

    Iloilo City, Western Visayas, Philippines Be One of Us - Cooee Inc Full time A$40,000 - A$80,000 per year

    Customer Care Representative (E- Commerce)About the RoleWe have partnered with an Australian-based fashion brand known for beautifully crafted, packable sunhatsmade for travel and timeless elegance. Their commitment to exceptional customer service is as strong as their dedication to quality and design.As an E-Commerce Customer Care Representative, you'll be...

  • Customer Service Representative

    1 day ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱104,000 - ₱130,878 per year

    Specific Duties and ResponsibilitiesThe following are the specific duties and responsibilities of the Customer Service RepresentativeBack-order InquiriesBilling Questions and IssueCancellation of ordersReferring to the manufacturerFollowing up on orders or concernsProduct InquiriesReturn and exchange questions and processesReturn requests for faulty products...

  • Customer Service Representative

    15 hours ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

    Job PurposeCustomer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the...

  • Recruitment Officer I

    2 days ago

    Iloilo City, Western Visayas, Philippines DD Foods Inc Full time ₱104,000 - ₱130,878 per year

    About the role We are seeking a talented and driven Recruitment Officer I to join our dynamic team at DD Foods Inc'. In this full-time position based in Iloilo City, Iloilo, you will play a crucial role in our talent acquisition efforts, contributing to the growth and success of our organisation.What you'll be doingSourcing and screening qualified...