Chargeback Specialist

Protecting Transactions, Powering Trust

Our client is a leading Canadian fintech company specializing in responsible short-term lending solutions. With a strong focus on transparency, security, and innovation, they empower customers through a seamless digital borrowing experience. By combining financial expertise with cutting-edge technology, they continue to build a safer, smarter, and more accessible financial ecosystem.

Job Description

As a Chargeback Specialist, you will investigate, analyze, and resolve credit card disputes while ensuring compliance with Visa regulations. Your attention to detail and expertise in chargeback processes will help strengthen fraud prevention strategies and maintain operational excellence across global financial operations.

Job Overview

Employment type: Full-time

Shift: Night shift, Consecutive Off

Work setup: Permanent Work From Home

Salary: PHP 35, PHP 50,

Exciting Perks Await

• HMO coverage with free dependent upon regularization
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 2+ years of experience in a Visa dispute management function is a must-have
• Experience working with Visa Resolve Online (VROL) is a must-have
• Ability to work independently in a complex and fast-paced environment, with the knack for quick decision-making
• Strong written and verbal communication skills required to collaborate with a variety of stakeholders
• Knowledge of card fraud techniques as well as emerging trends in counter-fraud capabilities
• Excellent analytical and problem-solving skills, with a proactive approach to identifying opportunities and addressing challenges

Your Daily Tasks

• Investigate and process chargeback cases in a timely, efficient, and effective manner based on internal SLAs and industry best practices
• Proactively address complex chargeback-related inquiries presented by internal Lines of Business and other stakeholders
• Participate in the optimization of the Company's dispute management process leveraging industry best practices
• Process chargebacks for cases meeting eligibility criteria, in line with Visa dispute resolution rules
• Act as Subject Matter Expert in the Company's dispute management procedures, providing recommendations to resolve complex and edge-case disputes when they arise
• Lead the training of operational teams involved in the Company's disputes management system
• Track all customer disputes, escalating any adverse trends that pose financial and non-financial risk to the Company
• Stay up to date with card and payments industries best practices and advise the Company of emerging trends relating to chargebacks and transactional fraud
• Maintain accurate reporting relating to key metrics including but not limited to dispute volumes, chargeback rates, and win rates to enable appropriate management oversight

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra