FinOps Analyst

24 hours ago

Manila, National Capital Region, Philippines Amazon Full time ₱1,200,000 - ₱2,400,000 per year
DESCRIPTION

As an AR Billing Analyst, you will support Amazon's customers to identify and resolve billing issues, reconcile accounts and perform manual transaction data entries. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail.

Amazon seeks a Billing analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment, for our Devices business line.

This role will require for the successful candidate to:

  • Partner with stakeholders to ensure participating customers realize intended benefits. An effective candidate will be a creative problem solver, committed to the team, and able to work around obstacles. The analyst will support customer inquiries and contribute toward immediate resolution as well as longer-term solutions.
  • Support monthly billing processes between multiple external and internal Devices teams by auditing billing data, providing data management and data entries.
  • Support Cash Application Analyst on chargeback entries and retrieve POD (Proof of Delivery) and BOL (Bill of Lading) from the carrier's portal.
  • Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
  • Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
  • Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
  • Support recurring and ad hoc reporting for various internal/external stakeholders
  • Escalating when appropriate to direct manager and/or senior leaders.

Working Conditions:

  • Normal Office Environment.
  • Report daily to the Pasay office.
  • This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.
  • Work during Holidays as may be required by the Company.
  • May be asked to render overtime on critical and peak times as may be required by the Business.
BASIC QUALIFICATIONS
  • Graduate of a Bachelors Degree.
  • Prior experience of at least 2 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
  • Knowledge on Outlook, Word and Excel or similar desktop applications.
  • Proficient in Microsoft Excel and Word.
  • Willing to work in Night and/or shifting schedule.
  • Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
  • Can work under pressure and with deadlines.
  • Excellent verbal and written communication skills, with a strong customer service focus.
  • Has the ability to prioritize, multi-task and work with minimal supervision.
  • A person who is open to work with diverse teams with different cultures on an global team.
  • Amicable 80% of the time will be coordinating or answering inquiries of customers via email or inbound calls.
PREFERRED QUALIFICATIONS
  • Preferably with a Bachelor Degree/Masters Degree in Finance/Accounting as Major Subject.
  • Preferably has working knowledge on Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools
  • Preferably worked as a AR Collections Analyst / Specialist / Subject Matter Expert for more than 2 years.
  • Excellent organizational and time-management skills
  • Knowledge of Amazon business or the e-commerce/ IT industry.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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