Solution Architect

1 week ago

Makati City, National Capital Region, Philippines HR Network Inc. Full time ₱2,000,000 - ₱2,500,000 per year

Job Responsibilities:

The Solution Architect for the Enterprise Service Management (ESM) Platform is a pivotal role response for designing comprehensive, scalable, and integrated platforms and solutions that address complex business challenges. This role collaborates with cross-functional teams, including developers, engineers, and project managers, to create technical solutions that align with the organization's goals and technology standards. They work closely with various stakeholders, including IT teams and business units, to translate business problems into technical solutions. This includes selecting appropriate technologies, designing the overall system architecture, and guiding the development and integration processes. The ideal candidate will have extensive experience with ITSM, ITOM, ITAM, IRM, CMDB, CSDM and Product Portfolio Management

Job Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Strong background in the ITIL framework, with ITIL 4 Foundation certification
  • ESM Platform's equivalent of Technical Architect Certifications
  • 12-15 years of experience in IT service management, enterprise architecture, and ESM platforms
  • Proven track record of successfully designing and implementing complex ESM solutions in large-scale enterprises where manufacturing environment will be a plus
  • Experience with ServiceNow Common Service Data Model (CSDM) and ServiceNow Sprints for agile project delivery
  • At least 5 successful implementations of ESM Platforms
  • In-depth knowledge of ESM platform architecture, modules, and capabilities.
  • Strong expertise in ITSM, ITOM, ITAM, IRM, CMDB, CSDM and Product Portfolio Management
  • Proficiency in scripting languages and integration technologies (REST, SOAP, JSON, XML)
  • Experience with CMDB, Discovery, Orchestration, and automation tools
  • Knowledge of integration using Automation Engine / Integration Hub and RPA Hub for COTS and other business applications for workflow orchestration
  • Ability to design GenAI Now Assist solutions and Performance Analytics Dashboards
  • Excellent communication, presentation, and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Ability to work effectively in a fast-paced, dynamic environment
  • Leadership skills with the ability to mentor and guide team members
  • Willing to work in Makati City (Hybrid setup)

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