Customer Experience Consultant

1 week ago

Manila, National Capital Region, Philippines A.P. Moller - Maersk Full time ₱400,000 - ₱800,000 per year

Purpose of the role : Responsible for owning/managing the customer experience of his/her customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.

Responsibilities:

  • Customer's business acumen and ability to know what factors drives the decision making.
  • Onboard customers and build strong and collaborative relationship with both established and new customers.
  • Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
  • Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires.
  • Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
  • Be fully responsible for customer satisfaction across Maersk product offering (own customers).
  • Lead Digital adoption discussions with customers.
  • Cross-sell & upsell Logistics and Services products to customers.
  • Performance reviews with customer.
  • Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
  • Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
  • Willingness to go the extra mile towards the customers & with focus on providing solutions.
  • In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal /external stakeholders.

Accountable for

  • Individual customer experience
  • End-to-end shipment order journey
  • Representing Maersk in front of the customers

Consulted about

  • Customer processes & procedures
  • Execution of individual customer's plans
  • Business and Product development agenda for Area products

Qualifications:

  • Relevant work experience of 2-5 years
  • Knowledge and experience of shipping, supply chain or logistics industry
  • Excellent Stakeholder management, interpersonal, and communication-skills
  • Energetic, Well-organized, and Self-Initiated
  • Analytical and problem-solving skills
  • Good Process understanding & digital proficiency
  • Ability to work under pressure keeping quality in focus
  • Strong execution mindset
  • Strong Cost conscious and optimization mindset

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

  • Integration Consultant I

    1 week ago

    Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full time $90,000 - $120,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Customer Service Italian Multilingual Associates

    1 week ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱250,000 - ₱500,000 per year

    Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be yourself?Say hello to Compass Experience Labs - it sounds like we might be a good matchMEET COMPASSWe partner with brands...

  • Customer Service Spanish Multilingual Associates

    1 week ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time $30,000 - $45,000 per year

    Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be yourself?Say hello to Compass Experience Labs - it sounds like we might be a good matchMEET COMPASSWe partner with brands...

  • Customer Service Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱30,000 - ₱60,000 per year

    This is a remote position supporting mainly US retail and eComm businesses. Our headquarters are located in Columbus, OH, USA in the Eastern Time Zone.Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you...

  • Automotive Customer Experience Evaluator

    6 days ago

    Manila, National Capital Region, Philippines Michaels and Grant Business Consulting Full time ₱15,000 - ₱30,000 per year

    An Automotive Customer Experience Evaluator evaluates the customer service, sales process and overall experience at automotive dealerships. They visit locations posing as regular customers, assess sales consultant interactions, product knowledge and facility cleanliness and report their findings based on a set of pre-defined criteria.Responsibilities:Visit...

  • Customer Service Vice President

    1 week ago

    Manila, National Capital Region, Philippines JPMC Candidate Experience page Full time ₱1,500,000 - ₱3,000,000 per year

    Join our dynamic team at Wealth Management, where we empower teams to navigate workplace incentives with confidence. Be at the heart of delivering high-quality client services in the Banking industry. Unlock your potential and make your mark with us.As a Customer Service Vice President within Wealth Management, you will drive operational excellence in team....

  • Technical Consultant, Emerging Customers

    6 days ago

    Manila, National Capital Region, Philippines Workato Full time ₱1,200,000 - ₱2,400,000 per year

    About WorkatoWorkato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and...

  • Application Developer

    3 days ago

    Manila, National Capital Region, Philippines EPS CONSULTANT Full time ₱900,000 - ₱1,200,000 per year

    Using industry best practices, this role is responsible for developing new applications and supporting the existing applications. You will be involved in sourcing requirements from customers and suggesting appropriate solutions.Then, being able to quickly generate POC (proof of concepts) and demos for our clients.To be successful in this role, a sound...

  • Google CCAI Customer Experience Transformation Leader

    3 days ago

    Manila, National Capital Region, Philippines JMR Global | Executive Search Full time ₱2,000,000 - ₱2,500,000 per year

    Are you passionate about transforming how organizations engage with their customers throughAI-powered experiences?We're looking for aGoogle CCAI Customer Experience Transformation Managerto design and deliver next-generation customer engagement solutions usingDialogflow CX,Agent Assist,Insights CX, and.In this role, you'll drive large-scalecontact center...

  • Customer Onboarding Consultant

    3 days ago

    Manila, National Capital Region, Philippines Guesty Full time ₱400,000 - ₱800,000 per year

    Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works - from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, ,...