Claims Administrator

3 days ago

Davao City, Davao, Philippines Global Staff Network Full time ₱25,000 - ₱50,000 per year

Job Position: Claims Administrator

Work Setup: Onsite

Schedule: Monday to Friday | 6:00 AM to 3:00 PM

Location: Ground Floor Matina IT Park, Davao City

Job Summary

We are seeking a detail-oriented and customer-focused Claims Administrator to join our team. This role is central to managing the full life cycle of insurance claims, ensuring clear, timely, and professional communication between insurers, property owners, subcontractors, and tradespeople. The Claims Administrator will also handle administrative tasks such as invoicing, reporting, and data entry through LOOP Software, while providing excellent customer support and maintaining strong relationships with all stakeholders.

Key Responsibilities
  • Act as the main point of contact for insurers, property owners, subcontractors, and trades, maintaining consistent and professional communication via phone, email, and online portals.
  • Demonstrate empathy and professionalism in all interactions, ensuring property owners feel supported throughout the claims process.
  • Provide accurate and timely updates on the status of works to all relevant parties.
  • Respond to inquiries regarding claim details from insurers, loss adjustors, assessors, or internal teams.
  • Escalate complex or exceptional issues to the team lead or line manager when necessary.
  • Monitor call volumes and ensure readiness to respond to high-demand periods.
  • Apply effective problem-solving and lateral-thinking strategies to resolve issues quickly and efficiently.
  • Manage multiple claims simultaneously while ensuring accuracy and attention to detail.
  • Process invoicing for completed works and update contractor/supplier invoices in LOOP Software.
  • Follow up with subcontractors and trades to ensure timely completion of restoration works.
  • Prepare and submit KPI reports for insurers.
  • Uphold a high standard of professionalism and promote the company's values to all external stakeholders.
  • Collaborate effectively with internal teams to deliver a motivated and customer-focused service environment.
  • Complete additional duties as directed by the line manager.
Qualifications
  • At least 2-3 years of BPO experience, with strong exposure to customer service or administrative support.
  • Experience in the building insurance, restoration, or construction industry is an advantage.
  • Strong written and verbal communication skills with a professional and confident phone manner.
  • High level of empathy and customer service orientation.
  • Strong problem-solving skills with the ability to think creatively and adaptively.
  • Excellent organizational and multitasking abilities, with strong attention to detail.
  • Proficiency in data entry, reporting, and invoicing processes.
  • Experience with LOOP or similar project management software is an advantage.
  • Ability to collaborate effectively within a team while managing independent tasks.
  • Strong commitment to accuracy, timeliness, and quality service delivery.
Benefits
  • Day-shift schedule
  • Free coffee and snacks
  • Competitive salary
  • 13th-month pay
  • Paid annual leave
  • HMO coverage
  • Life insurance
  • Birthday leave

  • Billing Specialist – Healthcare Account

    6 days ago

    Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time ₱400,000 - ₱600,000 per year

    Job Summary:The Billing Specialist is responsible for managing the end-to-end billing process to ensure accurate, timely, and compliant processing of patient and insurance charges. The role supports the organization's revenue cycle by verifying billing data, generating invoices, processing payments, and coordinating with patients, insurance providers, and...

  • Medical Biller

    3 days ago

    Davao City, Davao, Philippines Remote VA Full time ₱300,000 - ₱600,000 per year

    Key Responsibilities:Submit accurate and timely claims for ABA services to private insurance, Medicaid, and other payersVerify insurance eligibility and benefits for new and existing clientsTrack and follow up on unpaid or denied claims; initiate appeals as neededManage authorizations, re-authorizations, and documentation requirements for ongoing...

  • After Sales Staff

    3 days ago

    Davao City, Davao, Philippines Jinyi Import & Export Trading Co., Inc. Full time ₱400,000 - ₱600,000 per year

    DUTIES AND RESPONSIBILITIESClient Support: Provide comprehensive support to clients and customers following their purchase of items.Mechanic Coordination: Collaborate directly with aftersales mechanics to address and fulfill customer or potential client requests.After-Sales Coordination: Oversee after-sales functions, including deliveries, collections, and...

  • Company Nurse/HR Assistant

    2 weeks ago

    Davao City, Davao, Philippines Barbatos Ventures Corporation Full time ₱216,000 - ₱312,000 per year

    Job SummaryThe Nurse/HR Assistant is responsible for developing, managing, and evaluating health services, programs, and policies that promote employee well-being and prevent work-related injuries and illnesses. This role also provides administrative support to the Human Resources Department.Duties and ResponsibilitiesAssess and provide immediate care to...

  • Credit and Collection Associate

    1 week ago

    Davao City, Davao, Philippines HINO DAVAO - MOTORMALL DAVAO CORPORATION Full time ₱250,000 - ₱500,000 per year

    DUTIES AND RESPONSIBILITIES:Collects Account Receivables within and outside Davao City customers.Makes follow-up for collection, render documents, render invoice and notarial.Prepares Statement of Account and Account Receivables Report.Locate and notifies customers with delinquent accounrs and negotiates to secure payment.Contacts and discuss with customers...

  • HR Admin Specialist

    2 weeks ago

    Davao City, Davao, Philippines Sharesource Full time ₱450,000 - ₱750,000 per year

    About Sharesource:We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.Ready to make an impact...

  • HMO Healthcare Representative

    3 days ago

    Davao City, Davao, Philippines iCARE - Insular Health Care, Inc. Full time ₱200,000 - ₱400,000 per year

    JOB REQUIREMENTS:Graduate of any 4-year college course, medical allied (preferred).Experience in insurance / HMO and value-adding services preferred.Good communication, coordination, and negotiation skills.With BPO experience handling healthcare account is an advantage.Okay for project-based employment.Can start ASAPA. JOB PURPOSEThe HMO Coordinator or...

  • HR Generalist

    3 days ago

    Davao City, Davao, Philippines YSU MARKETING Full time ₱80,000 - ₱120,000 per year

    Cody Marketing Corporation is looking for HR GeneralistJob Summary:An HR Generalist is responsible for recruiting suitable candidates to fill vacancies, orientation and onboarding of new hires. An HR Generalist is also responsible for providing employee administrative support, compensation and benefits administration including timekeeping and payroll...

  • HR & Admin Specialist (Onsite)

    1 week ago

    Davao City, Davao, Philippines Sharesource Australia Full time ₱250,000 - ₱500,000 per year

    About Sharesource:We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.Ready to make an impact...

  • Branch Head

    3 days ago

    Davao City, Davao, Philippines AXA Full time ₱1,200,000 - ₱3,600,000 per year

    A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.Please visit for more...