Assoc. Vice President of Operations

3 days ago

Ayala Alabang, National Capital Region, Philippines eClerx Philippines, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

The Assoc. Vice President of Call Center Operations is a senior leadership role responsible for overseeing and optimizing the performance of the company's call center operations. This position involves strategic planning, operational management, and continuous improvement to ensure exceptional customer service and operational efficiency.

Job Responsibilities:

  • Act as Client Relationship Head and establish good relationship amongst client, colleagues and other departments
  • Oversee day-to-day company operations.
  • Define and implement operations strategy, structure, and processes.
  • Ensure effective planning and execution of operations and achieve milestones and requirements of the organization.
  • Manage budgeting process and P&L responsibilities.
  • Drive Business to increase profits.
  • Monitor performance of the vertical.
  • Maintain a working knowledge of all phases of operations.
  • Interview, hire, train, and mentor the operations management team.
  • Provide regular performance updates to the senior leadership team.

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