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IT Service Desk
20 minutes ago
Responsibilities:
- Managing, prioritizing, and documenting incoming questions and service desk tickets
- Resolving technical issues quickly and efficiently
- Installing and configuring software and meeting end-user needs
- Escalating any serious problems to the relevant departments and teams
- Ensuring optimal network performance
- Performing system updates, tests, and maintenance to avoid service interruptions
- Producing user manuals and guidance for end users
- Analyzing IT incident reports and questions to identify any trends, make recommendations for changes, and prevent future problems
Qualifications:
- 1-5 years experience as a IT Service desk in a BPO industry
- At least HS Grad
- Familiarity with Active Directory, Microsoft 365, and ticketing systems
- Excellent communication skills
Job Type: Full-time
Pay: Php26, Php40,000.00 per month
Benefits:
- Health insurance
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Notice Period:
- Current and Expected Salary:
Experience:
- IT Service Desk: 1 year (Preferred)
Work Location: In person
