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IT Service Desk
41 minutes ago
Job Description:
The IT Service Desk is responsible for providing first-level technical support to end-users, ensuring timely resolution of IT issues and service requests. The role involves remote troubleshooting, proper ticket documentation, and clear communication to maintain efficient IT operations.
Duties and Responsibilities:
- Provide Level 1 technical support via phone, email, chat, or remote tools
- Diagnose and resolve basic hardware, software, and network-related issues
- Log, track, and update incidents and service requests using a ticketing system
- Escalate complex issues to higher-level support teams when necessary
- Ensure compliance with service level agreements (SLAs)
- Assist users with standard IT applications and systems
- Maintain accurate documentation of issues and resolutions
Qualifications:
- Graduate of any IT-related degree (Information Technology, Computer Science, or equivalent)
- At least 6 months experience in an IT Service Desk or technical support role
- Hands-on experience with remote support tools
- Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk, etc.)
- Strong verbal and written communication skills
- Customer-oriented mindset with good problem-solving skills
Job Type: Full-time
Pay: From Php18,000.00 per month
Benefits:
- Health insurance
- Life insurance
Application Question(s):
- For faster processing of your application, kindly provide your Viber account number
Education:
- Bachelor's (Required)
Work Location: In person
