Insurance Operations Team Lead

3 days ago

Cebu City, Central Visayas, Philippines QBE Insurance Group Full time
Primary DetailsTime Type: Full timeWorker Type: EmployeeProvide leadership, direction and coordination of operational activities within the team, including driving change and optimize service deliveryPrimary Responsibilities

• Provide recommendations on business improvement plans/strategies

•May lead or assist in projects related to business improvement

•Ensure compliance with QBE policies, procedures and relevant legislations

•Maintain product, system and process knowledge

•Attend relevant process and other relevant trainings (e.g. Leadership Trainings)

•Contribute to the refinement of processes and procedures to improve systems and procedures

•Establish and maintain a good working relationship with stakeholders

•Resolve escalated complaints in a timely fashion

•Work with stakeholders to maximize opportunities, and achieve operations and service targets

•Identify opportunities to increase turn around time and increase customer retention

•Attend management meetings as directed by the management

•Delegate workloads if necessary

•Prepare reports on performance metrices, etc.

•Prepare presentation decks and facilitate meetings, if needed

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 1 year relevant experience

Preferred Competencies/Skills

• Proficiency in MS tools

•Customer service skills

•Excellent verbal and written communication skills (English)

•Leadership and people management skills

•Well developed inter-personal skills

•Problem solving and decision making capability

•Effective analytical, planning and time management skills

•Workforce management skills

•Presentation skills

•Attention to detail

Preferred Experience

• People Management experience who have at least handled 10-15 FTE

•Preferably with insurance experience

Preferred Knowledge

• Broad knowledge of customer service

•Basic knowledge of the insurance business

•Knowledge with Specialty processes

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:

•We are customer-focused

•We are technical experts

•We are inclusive

•We are fast-paced

•We are courageous

•We are accountable

•We are a team

•All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Manager

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Analytical Thinking, Business Management, Communication, Critical Thinking, High Accuracy, Insurance Underwriting, Intentional collaboration, Managing performance, Negotiation, Policy Development, Policy Management, Regulatory Compliance, Risk Management, Stakeholder Management, Team Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

  • Operations Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Moder Full time ₱900,000 - ₱1,200,000 per year

    Team Lead– Mortgage Servicing OperationsAbout UsModer was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in-house processes using top talent, workflow best practices, and progressive technology.We are a tech forward outsourcing company specializing in supporting the US mortgage,...

  • Team Lead, Internal Controls Assurance

    1 week ago

    Cebu City, Central Visayas, Philippines QBE Insurance Group Full time

    Primary DetailsTime Type: Full timeWorker Type: EmployeeBased in Manila and/or Cebu and reporting to the Manager, Internal Controls Assurance, this role will lead Global Internal Controls Assurance (ICA) testing and other engagements primarily across the Global Finance to provide assessment on the adequacy, efficiency, and effectiveness of financial...

  • Insurance Service Practice Manager

    1 week ago

    Cebu City, Central Visayas, Philippines QBE Insurance Group Full time

    Primary DetailsTime Type: Full timeWorker Type: Employee- Lead and deliver projects that drive process excellence, performance improvement, and positive customer experience within insurance services.- Collaborate with operations and support teams to provide actionable insights and analysis, enhancing the quality and efficiency of our insurance services.-...

  • Branch Operations Assistant

    2 weeks ago

    Cebu City, Central Visayas, Philippines Alliedbankers Insurance Corporation Full time ₱75,000 - ₱125,000 per year

    Company DescriptionEstablished in 1960, Alliedbankers Insurance Corporation (ABIC) is the non-life insurance arm of the Lucio Tan Group of Companies, one of the largest business conglomerates in the Philippines. ABIC has a robust portfolio of well-known brands, including partnerships with Philippine Airlines and Philippine National Bank. In 2020, ABIC...

  • Team Leader/ Healthcare Insurance

    2 weeks ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱492,000 per year

    Qualifications:Need at least 2 years experience as team lead for healthcare Insurance account.At least 2 years completed in collegeAlso we have 50,000 signing bunos.Job Type: Full-timePay: Up to Php41,000.00 per monthBenefits:Health insuranceLife insurancePaid trainingExperience:Team lead for healthcare Insurance: 2 years (Preferred)Work Location: In person

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Job SummaryThe Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines MedGather Full time ₱360,000 - ₱420,000 per year

    Primary Responsibilities:Leadership & Team ManagementLead, manage, and motivate a team to achieve operational and performance goals.Act as the primary point of contact between team members, management, and clients when necessary.Monitor individual and team performance to ensure productivity, quality, and efficiency standards are consistently met.Conduct...

  • Operations Team Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱540,000 per year

    About the RoleWe're seeking a dynamic Operations Supervisor to lead a team of mortgage processing professionals. This role is ideal for someone with strong leadership skills, a passion for coaching, and a commitment to delivering high-quality service in a fast-paced BPO environment.Key ResponsibilitiesSupervise a team of 12–20 mortgage specialistsTrack...

  • Team Lead

    3 days ago

    Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time

    The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...

  • Team Lead

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱275,000 - ₱450,000 per year

    Position: Team Leader - Billing AccountLocation: 1Nito Tower, Archbishop Reyes Ave, Lahug, Cebu City | Pure ONSITEJob Description:Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence,...