Technical Customer Support Associate III

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company, recognized five years in a row. For more information about Solenis, please visit

We have an opportunity for an experienced
Technical Service Specialist
to join our team

This opportunity in a nutshell
The Technical Service Specialist is responsible for providing technical support, installation, programming, and maintenance of commercial laundry equipment, dishwashing machines, and other related systems. The role requires a hands-on expert with strong troubleshooting skills and a solid background in machine diagnostics, laundry and ware washing operations, and electrical systems.

This position requires a graduate of Electrical Engineering, electrical courses, or an equivalent technical background, with proven field experience.

How You'll Add Value
Monitor and Maintain Equipment

• Conduct regular inspections and preventive maintenance on laundry and dishwashing machines to ensure optimal performance and safety compliance.

Diagnose and Troubleshoot Issues

• Identify mechanical, electrical, and control-related faults, analyze root causes, and implement effective solutions to restore equipment functionality.

Perform Testing and Reporting

• Execute functional and validation tests post-installation or repair, and document findings through detailed technical service reports.

Enhance System Efficiency

• Recommend and implement upgrades, configuration changes, or programming adjustments to improve equipment reliability and performance.

Repair and Replace Components

• Perform technical repairs or arrange timely replacement of faulty parts in coordination with the supply team to reduce operational downtime.

Communicate Technical Solutions

• Explain issues, solutions, and best practices to clients in clear, non-technical language to support optimal equipment use and performance.

Customize Machine Programs

• Set up and tailor wash and rinse programs based on specific customer needs, such as fabric types or cleaning profiles, and provide usage guidance.

What You Need To Be Successful

• Bachelor's degree in electrical engineering, any electrical courses, or equivalent technical background.
• At least 5 years of experience in installation, servicing, and troubleshooting of commercial laundry and dishwashing equipment.
• Strong knowledge of electrical systems, machine programming, technical diagnostics, and preventive maintenance.

What We Offer

• Competitive Salary and bonuses
• Competitive health + wellness benefit plan
• Continuous professional development with many opportunities for growth
• Access to a wide variety of internal and external training courses on our learning system
• Company car, phone, relocation etc. (depends on the role)

We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about
you.
This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.