Associate Operations Manager

2 weeks ago

Metro Davao, Philippines Connext Full time ₱900,000 - ₱1,200,000 per year

Job Description:


• Leads by example, supporting team members and team leaders to consistently achieve targets in quality, productivity, and client satisfaction.


• Co-manages daily operations with the client, including attendance tracking, task performance, coaching, and problem troubleshooting.


• Conducts regular team meetings and 1:1 sessions to align goals, address challenges, provide feedback, and continually increase employee engagement.


• Joins regular client meetings to ensure all open items are tracked, monitored, and resolved


• Analyzes team performance and workflow data to identify gaps and recommend process improvements.


• Collaborates with the Connext leadership team and the client on staffing plans, tools, and operational enhancements.


• Tracks key performance metrics, prepares reports, and provides actionable insights for operational decision-making, and updates executives in various forums.


• Supports recruitment, onboarding, and training to ensure teams are fully staffed and team members are carefully selected and well-prepared for success.


• Oversees quality assurance activities and ensures adherence to company policies and procedures.


• Leads or contributes to special projects and initiatives with clear, measurable outcomes.

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