E-commerce Content Coordinator

The DCX Client Services Home-Based E-Commerce Content Coordinator will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative.

REQUIRED CORE COMPETENCIES

• A highly proficient communicator in both spoken and written English
• Strong customer service orientation
• Excellent problem-solving and analytical skills
• Strong organizational and time management skills
• Ability to function well in a high-paced and at times stressful environment.

Role Details

• Industry: Promotions
• Work Shift: 8:00 AM - 5:00 PM PST (USA)
• Workdays: Monday through Friday (USA)
• Written and spoken English skill: Very Proficient
• Salary Range: 23, ,000

WHAT YOU WILL DO

• Responsible for overseeing the creation, management, and deployment of digital assets for product listings across multiple web stores on the ShopStar platform.
• Own the creation, organization and storage of product digital assets for accurate & engaging e-commerce product representation as well as ensuring easy accessibility and version control.
• Coordinate with the Program Account Management and/or Merchandising team to understand product requirements and optimize digital assets for e-commerce site.
• Responsible for writing HTML embedded product copy for ShopStar by utilizing information provided by Program Account Mangement and/or Merchandising and Suppliers as well as technology such as ChatGPT to drive efficiency and insure accuracy in product copy.
• Understand key identifiers for product name listing such as trademarked or registered retail brands.
• Create high-quality and accurately represented product web images by utilizing internal provided graphics and supplier provided images.
• Create web-ready size charts for garments by obtaining supplier provided specifications and utilizing provided standard template.
• Manage and prioritize all incoming projects based on departmental issued KPIs, SLAs and rush-requests.
• Adhere to internal process, project management tool and standards related to cross-functional communication, hand-off and file management.
• Develop, maintain and manage database of information for efficiency in obtaining product copy and size charts.

WHAT WE LOOK FOR

• High School Diploma or GED required
• Advanced English proficiency level
• College Education preferred in English, marketing, communications, or related field and/or 1-2 years of experience in a similar role
• Outstanding verbal and written communication skills; detail oriented
• Excellent writing ability, including the ability to write within established styles and in other people's direction
• Proficient in Microsoft Software applications such as Outlook, Word, Teams and Excel
• Proficiency in Adobe Illustrator & Photoshop.
• Knowledge of basic HTML and ShopStar is a plus.
• Preferred experience using Jira, SharePoint, and Teams.
• Knowledge of Adobe Creative Suite with an emphasis in Illustrator, Photoshop
• ShopStar experience is a plus
• Excellent time-management and organizational skills
• Curious, flexible, patient, and good humored with a positive "can do" attitude.
• Courage to take initiative, share ideas and suggest improvements
• Able to work quickly and independently in a deadline-driven environment with limited supervision
• Capable of effectively providing, receiving and responding positively to constructive critiques on work.
• Ability to work effectively in a collaborative team environment with a dynamic range of people.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Job Type: Full-time

Pay: Php23, Php27,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Work from home

Application Question(s):

• How much is your expected salary?
• Active Email Address:

Experience:

• Ecommerce: 1 year (Required)
• Product listing and managing web store: 1 year (Required)
• basic HTML : 1 year (Required)
• Adobe Creative Suite: 1 year (Required)
• US Client: 1 year (Required)
• Night Shift work: 1 year (Required)

Work Location: Remote