Guest Service Supervisor
3 days ago
Company Description
Banwa Private Island is an intimate all-villa destination located in the natural biodiversity haven of north-eastern Palawan in the Philippines. It offers discerning guests privacy, seamless service, and breathtaking views, with beachfront villas that boast floor-to-ceiling windows, beach-and-garden terraces, and infinity pools that merge with the ocean. Guests can choose to stay in contemporary-designed villas or exclusively charter the entire island. The island's ethos centers on supporting and protecting delicate ecosystems through the Aquos Foundation, which includes programs for the conservation of critically endangered species.
Role Description
This is a full-time on-site role for a Guest Service Supervisor. The Guest Service Supervisor will be responsible for overseeing daily guest services operations, ensuring guest satisfaction, and addressing any guest concerns promptly. The role involves supervising and training guest service staff, managing reservations, coordinating with other departments to ensure seamless service, and maintaining high standards of customer service.
Qualifications
- Strong leadership and supervisory skills
- Excellent communication and interpersonal skills
- Proficiency in managing reservations and front desk operations
- Ability to handle guest complaints and resolve issues promptly
- Experience in luxury hospitality or resort management
- Knowledge of customer service standards and practices
- Flexibility to work in a dynamic, fast-paced environment
- Bachelor's degree in Hospitality Management, Business Administration, or related field
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