Customer Service Agent

4 days ago

Puerto Princesa City, Mimaropa, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱200,000 per year

Department
Customer Service - Puerto Princesa

Employee Type
Probationary

Explore this opportunity as a
Customer Service Agent
and join our growing team at 1Aviation

Attends to passenger needs and requirements based on company policies and procedures within the assigned area.

What You Will Do

  • Ensure that 1Aviation's Vision, Mission, and Values are achieved.
  • Promote and ensure compliance with quality, safety, security, and customer service standards based on regulatory requirements, government laws, acceptable industry standards, and company policies and procedures.
  • Perform tasks based on the training provided.
  • Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters; Attend post-flight briefing.
  • Observe on-time opening and closing of counters/gates as required by the Carrier.
  • Maintain cleanliness and orderliness of counters/gates at all times.
  • Attending guest's inquiries and aid and solution based on company policies and procedures.
  • Handle flight disruption-related issues within authorized parameters and established standards.
  • Escalate to station management issues/challenges beyond authority.
  • Generates ancillary reports and ensures all irregularities are recorded.
  • Prepare documents and endorse special handling guests to designated personnel.
  • Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for deposit.
  • Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reason.
  • Performs specific functions that may be assigned by the Immediate Superior

An ideal candidate for this role should possess the following qualifications:
Required Educational Background

  • Must be a graduate of 4-year course preferably in Hospitality Management/Tourism
  • Preferably with work experience in a Customer Service environment
  • Service Oriented
  • Above average communication skills
  • Analytical Skills

Experience Range Range (Years)
0 - 1 years

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